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Return and Exchange Policy

Our Return Policy

We want you to be 100% happy with your products. If you are not, we will definitely offer you a return or exchange, simply contact your Beauty Guide for Assistance! You may also return the items directly to our warehouse. Please note, returned or exchanged items must be postmarked no later than 30 days from the date of product receipt (to keep things fair we are firm on this policy).

For Returns

We will refund you the price paid for the eligible item and the sales tax to your original form of payment. We cannot, however, refund any shipping charges.

Please read important guidelines/restrictions below prior to mailing your item(s):

You are welcome to return collections and sets. Just remember, to obtain a refund, you must return the entire collection or set together.

Sale items or items marked as Final Sale are not eligible for return.

Starter Kits or individual contents from the Kit cannot be returned or exchanged as per our Beauty Guide Agreement Policy.

Wholesale Orders please refer to our Policies and Procedures for restrictions.

Subscription services and products including AMAZEBOX subscriptions are non-refundable.

For Exchanges

If you are unhappy with a shade or item you purchased individually or within a collection and wish to exchange it for a different variation of the same product of equal value, simply return the item back and we will ship out a new shade or variation for FREE!

If you purchased the item(s) directly from a Beauty Guide and do not have an Order Number, please contact the person that sold you the item(s) to process your return/exchange. If you purchased the item(s) through our website, please download our Return & Exchange Form.

Please send this completed form along with the carefully packed return item(s) to:

United States Orders:


LimeLife By Alcone

C/O Staci US Corp

100 Industrial Dr.

Jersey City, NJ 07305

Canada Orders:

LimeLife Returns Department

LimeLife Canada Limited

Unit 89, 2700 Dufferin Street

Toronto, M6B 4J3

When you ship your return or exchange item(s), please be certain to obtain tracking information on your package. We hope you understand we cannot process your request without the product in hand.

Other Questions or Concerns? Contact Us!

Contact Customer Care at 1-844-BE-AMAZING (1-844-232-6294) or email us at [email protected]


30-Day Happiness Guarantee Duolab Policy:

At LimeLife we stand confidently behind our products. If you are not 100% satisfied with your Duolab device or capsules for any reason simply contact your Beauty Guide or our Customer Care Team and they will gladly assist you in receiving a full refund.

Please note, returned or exchanged items must be postmarked no later than 30 days from the date of product receipt (to keep things fair we are firm on this policy).

Once we receive the device or capsules at our warehouse we will issue you a full refund on your original form of payment. Please note we cannot issue a refund for any shipping charges and we cannot provide refunds after 30 Days.

Duolab Warranty:

Your Duolab device comes with a 1-year warranty that covers manufacturing defects and malfunctions under normal use. It does not cover damages caused by human error or water damage.

If you feel as though your device is not working and falls within our 1-year warranty please contact us at [email protected] with a video of the device malfunctioning and we will assist you with a replacement.

Please note that the Duolab device if eligible will be replaced with a new or refurbished device.

Duolab Extended Warranty:

If your Duolab device stops working after the 1-year warranty, LimeLife will assist you in repairing your device for up to 10 years from the date of purchase. Please contact us at [email protected] for support.