Account
Creation

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Tell Us About Yourself

All fields required unless noted optional.

Your Information

First Name*

Last Name*

Birthday*

You must be 18 or older to join

Email*

Confirm*

Phone*

Yes! I want to receive text messages.

Identification

We collect your SSN for accurate identification and legal reporting of commission payments. Your information is kept confidential and encrypted in our system.

SSN*

Your Main Address

Country

Address

City

State

Zip Code

Set Up Your Website

Choose a name for your website. For example: www.limelifebyalcone.com/YourWebsiteName. This name will also serve as your Username for logging into your Beauty Guide account.'

Website Name*

Your website name is case-sensitive and must not include special characters.

Password*

Password must be 6+ characters.

Confirm*

Shipping Information

Use my main address as my shipping address

Your Mentor

Unassigned

As you start your beauty business, a Mentor can provide valuable insights to help you achieve your goals. Your Mentor is usually the Beauty Guide who introduced you to LimeLife and shared the business opportunity. If you do not have a Mentor, simply leave this area blank.

Terms & Conditions

At LimeLife, we value collaboration over competition. To foster a positive, cooperative environment, we require every Beauty Guide to adhere to LimeLife Policies and Procedures. Please review and agree to uphold these guidelines by checking the box below.

LimeLife by Alcone Independent Beauty Guide Agreement

Updated August 1, 2024

Our Mission and Policies 6

Five Important Policies to Keep in Mind 6

Section 1: Our Culture, Values, and Community 8

1.1 LimeLife Code of Ethics 8

Section 2: Becoming a Beauty Guide 9

2.1 Requirements for Becoming a Beauty Guide 9

2.2 Enrolling as a Beauty Guide 10

2.2.1 Beauty Guides Residing Outside of their “Home Country” 10

2.2.2 Changing Your Home Country 10

2.3 Account Creation, Maintenance and Monthly Fee 10

2.4 Independent Contractor Status 11

2.5 Annual Renewal 11

2.6 Beauty Guides Living in the Same Household 12

2.7 Re-Enrollment 12

Section 3: Operating your Beauty Guide Business 12

3.1 Adherence to LimeLife Compensation Plan 12

3.2 Order Deadline 13

3.3 Identification As a Beauty Guide 13

3.3.1 Authority and Finances 13

3.3.2 Exception 14

3.3.3 Cash and Carry 13

3.4 70% Rule 13

3.5 Bonus Buying, Inventory Loading, or Manipulation of the Compensation Plan 13

3.6 No Exclusive Territories 14

3.7 License to Operate 14

3.8 Partnerships, LLCs, or Corporations (US Only) 14

3.9 Transfer of Beauty Guide Business 14

3.8 Approved Methods of Selling 15

3.8.1 Online 15

3.8.2 Booths and Pop-Up Shops 15

3.8.3 Retail Spaces (Service-Oriented Establishments) 15

3.9 Misrepresentation, Repackaging, Relabeling and Selling Used Products Prohibited 15

3.10 Selling Skin Care Samples 15

3.11 Incentives and Giveaways 16

3.11.1 Incentives for Enrollment 16

3.11.2 Incentives for Sales 16

3.11.3 Incentives for Beauty Shows, Parties, Opportunity Events 16

3.12 Conflicts of Interest 16

3.12.1 Participating in other Earning Opportunities 16

3.12.2 Non-solicitation 16

3.12.3 Marketing Other Products and Services to Beauty Guides 17

3.13 Unauthorized Claims 17

3.13.1 Income Claims 17

3.13.2 Product Claims 17

3.14 Offering Wholesale Pricing, Coupons, and Discounts 18

3.15 Holding Beauty Guide Applications or Orders 18

3.16 Hosting Events 18

3.16.1 Charging for an Event 18

3.16.2 Potential Mentoring Conflicts from Events 18

3.17 Participation in Charitable Events or Acts 19

3.17.1 Charitable Events, Sponsorships and Fundraisers 19

3.17.2 Charitable: Links and Crowdfunding 19

3.18 Beauty Guide Request for Financial Records 19

3.19 Confidential Information 19

3.20 Selling Internationally 20

3.20.1 International Sales in Unopened Markets 20

3.20.2 General Data Protection Regulation (GDPR) 20

3.21 Communication Opt-in 20

Section 4: Marketing Your LimeLife Business 20

4.1 Trademarks, Copyrights, and Intellectual Property 20

4.1.1 Promotional materials 21

4.1.2 Wholesale and Business Partnerships 21

4.2 Online Policies 21

4.2.1 Email Addresses, Profile/Website Names and Descriptions, and Profile Images 21

4.2.2 General Social Media and Digital Marketing Policies 22

4.2.3 Replicated Websites 22

4.2.4 Linking to your Replicated Site 22

4.2.5 Independent Websites 23

4.3 Advertising 23

4.3.1 Online Advertising 23

4.3.2 Print Advertising 23

4.4 Press and Media Inquiries 23

4.5 Telemarketing, “Cold Calling,” and “Cold Messaging” 24

4.6 Spam Linking, Emails, and Text Messages 24

4.7 Google Listing, Phone Listing, Business Directories 24

Section 5: Mentoring a Team 24

5.1 Becoming a Mentor 24

5.2 Leadership Guidelines 25

5.3 Change of Mentor 25

5.3.1 Team Roll-Ups 26

5.3.2 Roll Up Due to Inactivity 26

5.4 Enrollment Conflicts 26

5.5 Frontline Restructure 26

Section 6: Responsibilities of a Beauty Guide 27

6.1 All Personal Information Must Be Kept Up to Date 27

6.2 Be a Force for Good 27

6.2.1 No Discrimination or Harassment/Bullying 27

6.2.2 Represent Themselves Truthfully and Ethically 27

6.3 Non-Disparagement 28

6.4 Detrimental Conduct 28

6.5 Reporting Policy Violations 28

6.6 Reporting Involvement in Legal Action 28

6.7 Privacy and Consumer Data 28

6.7.1 Privacy 29

6.7.2 Customer Personal Information and Order Forms 29

6.7.3 Internal Company Communication 29

Section 7: Disciplinary Proceedings and Dispute Resolution 29

7.1 Disciplinary Sanctions 29

7.2 Appeals of Disciplinary Sanctions 30

7.3 Grievances and Complaints Between Beauty Guides 30

7.4 Mediation and Arbitration 30

7.4.1 Mediation 30

7.4.2 Arbitration 30

7.5 Governing Law, Jurisdiction, and Venue 31

Section 8: General Ordering, Satisfaction Guarantee, Returns, Shipping and Payment Policies 31

8.1 Satisfaction Guarantee 32

8.2 Returns, Replacements and Exchanges 32

8.2.1 Returns by a Retail Customer 32

8.2.2 Cash and Carry Returns 32

8.2.3 Returns by Beauty Guides over $500 USD/$625 CAD 32

8.2.4 Credit Card Disputes and Charge Backs 32

8.2.5 Adjustments for Returned Products 33

8.2.6 Fraudulent Orders 33

8.3 Shipping 33

8.4 Back Order Policy 33

8.5 Restrictions on Third-Party Use of Credit Cards and Checking Account Access 33

8.6 Quantity Caps 33

8.7 Sales Tax 34

8.8 Buy Back Policy for Terminated Agreements 34

8.9 Purchasing at Wholesale 34

8.10 Bulk Ordering 34

8.11 Managing Your Customers Retail Account 35

Section 9: Beauty Guide Statuses and Cancellations 35

9.1 Beauty Guide Status 35

9.2 Cancellation of a Beauty Guide Agreement 36

9.2.1 Resignation 36

9.2.1 ,1 Public Resignations 36

9.2.2 Deactivation 36

9.2.3 Termination 37

9.3 Effect of Cancellation 37

Section 10: Miscellaneous 37

10.1 Indemnification/Offset 38

10.2 Cumulative Remedies/Waiver 38

10.3 Waiver 38

10.4 Partial Validity 38

10.5 Limitation of Damages 38

Our Mission and Policies

Our mission is to help women gain greater financial independence, and in doing so, empower themselves and their families to live a happier, more fulfilling life. Our compensation plan (hereinafter, “Compensation Plan,”) along with all of our products and programs, provide the structure for our mission. But it is our policies that help define the heart of who we are.

The LimeLife by Alcone Independent Beauty Guide Agreement (hereinafter, “Agreement”), sets forth the terms and conditions that govern the contractual relationship between LimeLife by Alcone Corporation (hereinafter, “LimeLife,” “Company”, or “Home Office”), and the Consultant (hereinafter referred to as “Beauty Guide” or “Consultant”). The LimeLife by Alcone Independent Beauty Guide Agreement outlines the relationship between LimeLife and the Consultant. If accepted, these Policies and Procedures, along with the Compensation Plan, form the entire agreement between the Company and the Beauty Guide, superseding any previous understanding. LimeLife may amend the Agreement or Compensation Plan at its discretion, effective 30 days after notification. Amendments will not apply retroactively. Beauty Guide’s continuation of their LimeLife business after the effective date of any amendment constitutes Beauty Guide’s acceptance and agreement to the terms of any amendment.

Notification of amendments will be communicated via the official website, email, or Company communications. It is the responsibility of every Beauty Guide to stay updated on the latest Agreement version. It is the responsibility of every LimeLife by Alcone Independent Beauty Guide to read, understand, and adhere to the most current version of this Agreement.

For policy inquiries or to submit a report, contact [email protected].

Five Important Policies to Keep in Mind

1. Order Deadline (3.2)

Our compensation calculations and all Green Room reporting reflect orders placed in Central Standard Time. Please note that for orders to count towards monthly commission, rewards, incentives, or bonuses, they must be placed by 11:59:59 pm CST, unless otherwise noted.

2. 70% Rule (3.4)

Beauty Guides are not required to purchase or carry inventory of products or sales aids. Customers are encouraged to place orders directly through a Beauty Guide’s replicated site link where the Beauty Guide will receive full credit for the sale. If a Beauty Guide purchases products for resale to customers, the Beauty Guide must retain receipts showing that at least 70% of those products were resold to customers. Copies of these sales receipts may be requested by the Company to verify compliance so records should be retained. To ensure that Beauty Guides are not encumbered with excess inventory, such inventory may be returned to LimeLife upon the Beauty Guide’s resignation as outlined in Section 8.8.

3. Bonus Buying, Inventory Loading, or Manipulation of Compensation Plan (3.5)

The success of the Company depends on sales to the ultimate consumer and all forms of inventory loading and bonus buying are strictly prohibited. Manipulation of the Compensation Plan is defined as an attempt to receive commission, maintain a paid rank, achieve a rank promotion, incentive, prize, or bonus that is not driven by a bona fide consumer purchase or agreement. As such, LimeLife by Alcone prohibits the following:

a. Purchasing products through a false account, nonexistent person, or business entity.

b. Purchasing of products on behalf of another Beauty Guide.

c. Purchasing products on behalf of a customer under another Beauty Guides.

d. The purchase of products in unreasonable amounts primarily for the purpose of qualifying for commissions, bonuses, or advancement in the Compensation Plan.

e. The enrollment of individuals or business entities without their knowledge of and/execution of a Beauty Guide Agreement.

f. The fraudulent enrollment of an individual or entity as a Beauty Guide.

g. Splitting orders with the intention of circumventing the $150 USD / $200 CAD cap on qualifying volume.

h. Creating a new customer accounts and placing an order from an existing customer to qualify for PNV, new customer discount, or LimeLifer rewards.

i. Unauthorized use of a credit card by a Consultant when the Consultant is not the account holder of such credit card.

If bonus buying is suspected or reported by another Beauty Guide, it will result in an investigation. LimeLife may revoke a rank advancement, compensation, or incentive if it was earned and violation of this policy may also result in an account suspension, performance plan, loss of team, and/or account termination.

4. Incentives and Giveaways (3.11.1 -3.11.3)

Incentives for Enrollment

LimeLife does not condone the use of any enticements created by a Beauty Guide as a means of encouraging enrollment in LimeLife. You may only offer incentives that are presented through the Company during the duration of that incentive promotion.

Incentives for Sales

LimeLife prohibits public enticements for product purchases, like raffles or giveaways. Publicly shared posts or announcements of sales incentives are not permitted. Beauty Guides can offer such incentives in private social media groups or closed settings but must ensure compliance with local and federal laws.

Incentives for Beauty Shows, Parties, Opportunity Events

LimeLife allows personally negotiated offers (such as offering product samples, hostess gifts, or personal makeovers) between a Beauty Guide and a Beauty Show/Party Host. Beauty Guides may also offer an incentive for attending an event, but it cannot be linked to a requirement to purchase a product or enroll as a Beauty Guide.

5. Non-Solicitation (3.12.2)

During the term of this Agreement and six (6) months following the termination of this Agreement, Beauty Guide agrees to not directly or indirectly (i) solicit or induce any LimeLife Beauty Guide to join, enroll or affiliate with another direct sales company; or (ii) solicit or induce any LimeLife Beauty Guide to terminate or alter the Beauty Guide’s business relationship with LimeLife. In this paragraph, “solicit” is defined to include the direct or indirect, actual, or attempted, solicitation, encouragement, or effort to influence another Beauty Guide to participate in another direct sales business opportunity, even if the Beauty Guide’s actions are in response to an inquiry made by another Beauty Guide. Direct or implied comparisons to LimeLife’s Compensation Plan, business, and products are also prohibited. In this paragraph “direct sales company” is defined to include a network marketing, multi-level marketing, affiliate marketing, party plan, master resell rights, or social media company that sells products or services through independent sales representatives.

A Beauty Guide may not use any social media site or other web presence on which they discuss or promote LimeLife to solicit Beauty Guides for another direct sales company or income earning opportunity. This includes any post, story, video, or comment that may be reasonably viewed as inviting an inquiry from other Beauty Guides regarding another business opportunity.

In addition, Beauty Guides shall not engage in cold solicitation of LimeLife customers with whom they have no prior personal or existing relationship. Any act by a Beauty Guide to solicit or entice a LimeLife customer away from providing business to, or otherwise participating in LimeLife with another Beauty Guide is strictly prohibited and may result in disciplinary action including suspension or termination of this Agreement.

b) Notwithstanding subsection Section 3.12.2, it is permissible for a Beauty Guide to recruit his or her personally enrolled Beauty Guides and immediate family members (spouse, parents, siblings, and children over the age of 18) for other direct sales company. A “personally enrolled” Beauty Guide is any Beauty Guide that is originally enrolled by the Beauty Guide who is identified as the Mentor (hereinafter, "Mentor"), on a new Beauty Guide’s enrollment Application.

Section 1: Our Culture, Values, and Community

1.1 LimeLife Code of Ethics

LimeLife has made a commitment to provide our Beauty Guides with safe, high-quality products, world-class empowerment, and a winning Compensation Plan. A Beauty Guide’s primary focus is attracting, retaining, and growing their customer base. Beauty Guides may also build teams and develop leaders as they enroll other Beauty Guides.

As a Beauty Guide you are expected to uphold our values and to safeguard LimeLife’s good reputation. In all business activities:

a. You will truthfully represent LimeLife products and only make claims supported by official Company publications.

b. You will accurately represent the Compensation Plan, avoiding comparisons (directly or implied) with other opportunities.

c. You will be a positive, supportive member of the LimeLife community.

d. You will be a responsible leader by supporting and training your organization.

e. You will refrain from discriminatory or harassing statements on social media.

f. You will operate with integrity, ethics, and professionalism, avoiding deceptive or illegal practices.

g. You will respect Mentor relationships and avoid interfering or attempting to change those relationships.

h. You will refrain from disparaging comments about competitors, LimeLife or other Beauty Guides.

i. You will maintain strict confidentiality, using information exclusively for LimeLife’s growth.

j. You will abide by every term and condition of the Agreement.

Violation may result in disciplinary actions, including termination, even if the violation is not directly to LimeLife.

Section 2: Becoming a Beauty Guide

To enroll as a Beauty Guide, you must complete the enrollment process and agree to the terms of this Agreement on LimeLife by Alcone’s public website, providing all required information in an honest and truthful manner.

Prior to completion of the enrollment process, you are required to confirm that you have read and agree to these Policies and Procedures in their entirety. By checking the box that you agree to the terms and conditions upon enrollment, you agree to abide by these stated policies.

2.1 Requirements for Becoming a Beauty Guide

To become a LimeLife Beauty Guide, each applicant must:

a. Be 18 years of age or older and be legally able to earn income within the country where they are registering (Home Country).

b. Have a valid shipping address within the country they are registering in which to receive incentives, certificates, and purchases. LimeLife cannot send these items to an address outside of their Home Country.

c. Provide LimeLife with their valid Social Security (US) or Social Insurance (CA) number. Please note: Beauty Guides may not enroll with an EIN or Business Tax ID.

d. Purchase a BackStage Pass.

e. Complete the online enrollment process and have her or his Agreement accepted by LimeLife.

LimeLife by Alcone reserves the right to reject any Agreement or any application to renew an Agreement.

2.2 Enrolling as a Beauty Guide

To enroll as a LimeLife by Alcone Beauty Guide, you must complete the join process located on our website. Enrolling provides access to business building tools to help you launch your Beauty Guide business. Any items purchased during enrollment are refundable within thirty (30) days from the date of product receipt. If a refund of all items is requested, your account will be terminated, and you will be put on a re-enrollment freeze for four (4) months according to the 2.8 Re-Enrollment Policy. Upon any termination, the provisions of Section 8.8 shall apply to any products purchased by Beauty Guide.

2.2.1 Beauty Guides Residing Outside of their “Home Country”

Beauty Guides must enroll within a country in which LimeLife is authorized to conduct business and where the Beauty Guide is legally eligible to earn an income. (Note: this may not be their country of residence.) This will be referred to as their Home Country. Should a Beauty Guide enroll outside of the country in which they live, they must have the following:

a. A valid billing address for the credit card they use for monthly subscriptions that is within their Home Country.

b. A valid shipping address within their Home Country in which to receive incentives, certificates, and purchases. LimeLife cannot send these items to an address outside of their Home Country.

c. A Virtual Private Network (VPN) address within their Home Country through which they can access their replicated website and Green Room (as our sites work through a geocaching system).

Please note, the Home Office cannot make special accommodations for Beauty Guides who reside outside of their LimeLife Home Country.

2.2.2 Changing Your Home Country

If a Beauty Guide would like to resign from their home country to re-enroll in another market, we will waive the 4-month re-enrollment restriction. But there are a few things to consider with regard to this decision:

a. We are able to transfer your team to you in your new market, however this cannot be conducted within the last seven (7) business days of the month.

b. You will be required to follow the enrollment process of the new market.

c. It may not be possible to keep your same replicated site link.

2.3 Account Creation, Maintenance and Monthly Fee

All Beauty Guides will be required to pay a monthly fee of $9.95 USD / $12.00 CAD in order to operate as an Independent Beauty Guide and keep their account active. This fee is used to maintain your access to your Personal Beauty Guide Site, Green Room, LimeLife Goals and House of LimeLife apps as well as a number of other Beauty Guide tools and initiatives. This fee is nonrefundable and will be charged monthly to credit, debit, or prepaid card on file on the day of the month you enrolled.

Cancellation of your monthly fee or removal of your valid credit card will result in the termination of this Agreement and you will forfeit all of your Beauty Guide privileges.

Beauty Guides may only have one active Beauty Guide Account at a time with LimeLife. Creation of multiple Beauty Guide accounts is strictly prohibited and subject to disciplinary actions including termination of all Beauty Guide accounts.

A Beauty Guide is prohibited from opening another Beauty Guide account and may not add their credit card to another Beauty Guide’s Account as the primary form of payment. Please contact Customer Care at [email protected] if you need assistance with updating your credit card in your Green Room.

2.4 Independent Contractor Status

As an Independent Contractor, a LimeLife Beauty Guide is not an employee, agent, or partner of the Company. The Beauty Guide is responsible for all taxes, including federal, state, provincial, and local, and has control over their business operations, goals, and methods of selling. They are also responsible for adherence to these policies and procedures and applicable law. LimeLife does not withhold taxes unless legally required, and the Beauty Guide covers all expenses or earning taxes related to their business.

For information on how sales tax is remitted as an Independent Contractor, please see policy 8.7 Sales Tax.

2.5 Annual Renewal

This Agreement lasts one year, subject to prior termination (see section 9.2.3). Beauty Guides can renew annually by paying a fee of $75 USD or $95 CAD plus applicable taxes on their anniversary date.

Non-payment within 15 days leads to account cancellation, with a 4-month grace period for reactivation by paying all fees. Renewal fees, charged automatically on the anniversary date, are non-refundable and must be in Beauty Guide’s Home Country currency. The fee will be automatically charged to your credit, debit, or prepaid card on file (product credits cannot be accepted). Paying constitutes agreement to the latest terms, allowing Beauty Guide status for 12 months. It is the Beauty Guide’s responsibility to track and prepare for renewal fees.

2.6 Beauty Guides Living in the Same Household

Being a part of our Beauty Guide community is a special affiliation. It is reserved for those who wish to join our movement by representing our brand through product sales and team building. Any account created for any other purpose is subject to termination.

Regardless of relationship, marital or family status, a Beauty Guide may reside at the same address as another Beauty Guide. If another member of your immediate family or household exists on your downline, the following policies apply:

a. Mentors are not allowed to restructure Enrollees with any Beauty Guide residing in their household. You may not circumvent this by suggesting to a potential Beauty Guide that they should join the team of their household or family member.

b. You may not displace sales by placing or encouraging customers to place sales under another family member in order to get them “Qualified.”

c. Beauty Guides who have members of their household within their upline may be subject to periodic business audits to ensure that they are strictly adhering to the Bonus Buying, Inventory Loading or manipulation of the Comp Plan policy in section 3.3.

If these guidelines are not strictly adhered to or if the Company suspects deceptive behavior, the Home Office will have the right to roll-up the team and/or terminate one or all members of the immediate family or household.

In addition, any violation of a provision of the Beauty Guide Agreement by any member of your immediate household will be imputed to you and will subject you to disciplinary action, including possible termination of your status as a Beauty Guide.

2.7 Re-Enrollment

A Beauty Guide may reactivate his/her Agreement when the Agreement was terminated as a result of Resignation or when the account is considered terminated [BH2] after four (4) months in Canceled status. A Beauty Guide who wishes to reactivate must:

a. Wait four months from the date the account was Resigned or considered Resigned before reapplying.

b. Contact [email protected] and request your re-enrollment. Once your eligibility has been verified you will receive an approval to re-enroll within 24 hours (weekends and federal holidays excluded). Prior to Re-Enrollment please be sure to select a new email address that was not used on your previous Beauty Guide Account as this could affect your commission payout account.

c. Lastly, you will need to submit a new Beauty Guide Agreement by enrolling online.

Beauty Guides who wish to return prior to their four (4) month waiting period may be eligible for early re–enrollment ONLY if they wish to enroll under their original mentor. Beauty Guides wishing to change their Mentor MUST wait the four (4) months, no exceptions. To request early re-enrollment, contact [email protected] and explain your request.

A Beauty Guide who was terminated by the Home Office may not re-enroll at any time.

Section 3: Operating your Beauty Guide Business

3.1 Adherence to LimeLife Compensation Plan

Beauty Guides must adhere to the full terms of the LimeLife by Alcone Career and Compensation Plan as set forth in this Agreement and other official LimeLife by Alcone material and literature. Beauty Guides cannot encourage other current or prospective Beauty Guides to participate in our Company in any manner that varies from the program as set forth in official LimeLife by Alcone material. This includes, but is not limited to, false, deceptive, or misleading enrollments and postings relating to the LimeLife by Alcone income opportunity, the Company products and services, and/or your personal information and credentials, which are strictly prohibited.

3.2 Order Deadline

3.3 Identification As a Beauty Guide

To represent your LimeLife business, use "Your Name, LimeLife by Alcone Independent Beauty Guide." Avoid using terms like "LimeLife by Alcone Corp." or "LimeLife" to suggest a different relationship. When presenting as a LimeLife Beauty Guide, clarify that you speak as an individual, not on behalf of LimeLife by Alcone Corporation.

3.3.1 Authority and Finances:

Beauty Guides do not have authority (expressed or implied), to bind LimeLife in any way and may not be listed on any bank account, credit application, or other business form. They cannot incur debt, expenses, obligation, or open any checking account on behalf of, for, or in the name of LimeLife.

3.3.2 Exception:

A Beauty Guide may open a personal checking account using this format: "Name, LimeLife by Alcone Independent Beauty Guide, Home Address, City, State, Zip."

3.3.3 Cash and Carry:

If using a system for cash and carry transactions, include "Independent Beauty Guide" after "LimeLife" in the display name.

3.4 70% Rule

3.5 Bonus Buying, Inventory Loading or Manipulation of the Compensation Plan

a. Purchasing products through a false account, nonexistent person, or business entity.

b. Purchasing of products on behalf of another Beauty Guide.

c. Purchasing products on behalf of a customer under another Beauty Guides.

d. The purchase of products in unreasonable amounts primarily for the purpose of qualifying for c omissions, bonuses, or advancement in the Compensation Plan.

e. The enrollment of individuals or business entities without their knowledge of and/execution of a B Beauty Guide Agreement.

f. The fraudulent enrollment of an individual or entity as a Beauty Guide.

g. Splitting orders with the intention of hitting qualifying volume requirements.

h. Creating a new customer accounts and placing an order from an existing customer to qualify for P NV, new customer discount, or LimeLifer rewards.

i. Unauthorized use of a credit card by a Consultant when the Consultant is not the account holder of such credit card.

3.6 No Exclusive Territories

No franchise is granted and there are no exclusive territories for sales or mentoring purposes.

3.7 License to Operate

Some local governments might have ordinances that restrict the way you conduct your LimeLife business. Contact your local/provincial government office to determine if any business licenses are required. Also, if you live in a subdivision or condominium, check with your association to determine if there are any limitations on conducting business activities in your home. Please contact the Compliance Department at [email protected] for license assistance requests.

3.8 Partnerships, LLCs, or Corporations (US Only)

Beauty Guide Agreements are valid only between the Company and an individual. Upon enrollment, your income will be registered to you personally. From December 10th to January 4th, US Beauty Guides will have the opportunity to register their upcoming income under an LLC or Corporation. The sole purpose of this will be for income reporting and taxes and shall not constitute a relationship between the Beauty Guide and the entity. A completed IRS W-9 form will have to be submitted to the Compliance department at [email protected].

3.9 Transfer of Beauty Guide Business

A Beauty Guide cannot sell, assign, will, or transfer her/his LimeLife by Alcone business. There is no sale value or transfer value of any business developed within LimeLife by Alcone Corporation.

3.10 Approved Methods of Selling

3.10.1 Online

LimeLife Beauty Guides can only sell products, supplies, and incentives on their official LimeLife website. You are not allowed to display product images on external sites like eBay, Amazon, or social media for direct transactions. You can share LimeLife products on personal sites and social media but link back to the official website for transactions.

3.10.2 Booths and Pop-Up Shops

Sell LimeLife products through cash and carry at events like pop-ups, vendor fairs, and similar spaces where LimeLife is the primary focus. To avoid confusion with retail shops, display testers only and follow the 70% rule for product purchases. Do not exhibit actual inventory. Limit vendor space contracts no more than 30 consecutive days to prevent confusion with retail shops.

3.10.3 Retail Spaces (Service-Oriented Establishments)

It is permissible to take orders for Company products in businesses such as hair salons, health spas, health resorts or similar establishments. Beauty Guides are also encouraged to display LimeLife products in their personal place of business (retail stores, spas, hair salons, health resorts, or similar establishments), whose primary purpose, product, or service is not LimeLife as a way to promote their business. Under no circumstances can the retail setting appear to be a LimeLife by Alcone retail store. As to not be mistaken for a LimeLife retail shop, Beauty Guides must consider the 70% rule when purchasing products for resale and display testers. Actual inventory may not be displayed.

No warranties, exchanges or refunds will be granted to LimeLife products known to be sold outside of authorized channels of distribution. All guarantees, refunds, warranties are void without an official LimeLife receipt/order form. This policy extends past your agreement [BH3] with LimeLife.

3.11 Misrepresentation, Repackaging, Relabeling and Selling Used Products Prohibited

Non-LimeLife products are strictly prohibited from being positioned as LimeLife products. LimeLife products must be sold in their original packaging to prevent violation of laws and/or civil liabilities. Repackaging of any LimeLife product is not permitted, including samples as private label products and/or to relabel or re-design any products or services. Beauty Guides may not resell: used samples, used products, open products such as testers or display products, refurbished products or returns from customers.

3.12 Selling Skin Care Samples

LimeLife by Alcone provides samples for our sales force to help their customers “try before they buy.” Our samples are not legally labeled for resale to consumers, therefore, selling samples to customers is strictly prohibited. You may however ask customers to pay for shipping.

3.13 Incentives and Giveaways

3.13.1 Incentives for Enrollment

3.13.2 Incentives for Sales

3.13.3 Incentives for Beauty Shows, Parties, Opportunity Events

LimeLife allows personally negotiated offers (such as offering product samples, hostess gift, or personal makeover) between a Beauty Guide and a Beauty Show/Party Host. Beauty Guides may also offer an incentive for attending an event, but it cannot be linked to a requirement to purchase a product or enroll as a Beauty Guide.

3.14 Conflicts of Interest

3.14.1 Participating in other Earning Opportunities

As an Independent Beauty Guide, you may participate in other direct sales, social selling or income earning opportunities. As such, you acknowledge and agree that the only way to protect the goodwill, confidential, proprietary and trade secret information of the Company and the integrity and stability of the sales field created by other Beauty Guides is to prohibit all Beauty Guides from recruiting and soliciting other Beauty Guides to other companies and opportunities.

3.14.2 Non-solicitation

In addition, Beauty Guides shall not engage in cold solicitation of LimeLife customers with whom they have no prior personal or existing relationship. Any act by a Beauty Guide to entice a LimeLife customer away from providing business to, or otherwise participating in LimeLife with another Beauty Guide is strictly prohibited and may result in disciplinary action including suspension or termination of this Agreement.

b) Notwithstanding subsection Section 3.12.2, it is permissible for a Beauty Guide to recruit his or her personally enrolled Beauty Guides and immediate family members (spouse, parents, siblings, and children over the age of 18) for other direct sales companies. A “personally enrolled” Beauty Guide is any Beauty Guide that is originally enrolled by the Beauty Guide who is identified as the Mentor on a new Beauty Guide’s enrollment Application.

3.14.3 Marketing Other Products and Services to Beauty Guides

As an Independent Beauty Guide, you may participate in other earning opportunities (that is, social selling, brick and mortar, boutiques, and coaching/mentoring services). Your marketing and selling activities for any additional earning opportunity cannot directly target and market to Beauty Guides. We understand that a Beauty Guide may organically purchase these products or services, and this policy is not attempting to restrict that. You may not, however, directly reach out to or specifically target Beauty Guides in your marketing efforts for any other earning opportunities.

3.15 Unauthorized Claims

3.15.1 Income Claims

The Federal Trade Commission and all states have laws or regulations that regulate or even prohibit certain types of income claims and testimonials made by persons engaged in direct selling or network marketing. While Beauty Guides may believe it is beneficial to disclose their earnings or the earnings of other Beauty Guides, this can have adverse legal consequences to the Company as well as the Beauty Guide making the claim unless appropriate disclosures required by law are also made contemporaneously with the income or earnings claim or representation. Because Beauty Guides do not have the information necessary to comply with the legal requirements for making an income or earnings claim, Beauty Guides should NOT make income projections, income claims or disclose his or her LimeLife income or those of other Beauty Guides unless such claim or projection is accompanied by a prominent reference to the Company’s most up-to-date Income Disclosure Statement and the reference is in close proximity to the income claim or projection. The Income Disclosure Statement can be found in your Resource Library and on the LimeLife website.

3.15.2 Product Claims

No claims (which include personal testimonials) as to medical, therapeutic, curative or treatment properties of any product offered by LimeLife may be made except those contained in official LimeLife literature. In particular, Beauty Guides should not make claims that LimeLife products are useful in the cure, treatment, diagnosis, mitigation, or prevention of any diseases. Such statements can be perceived as medical or drug claims, and they may lack adequate substantiation. Not only are such claims in violation of the Agreement, but they could also violate local, state, provincial or federal laws and regulations. Beauty Guides should not make claims, including testimonials, about LimeLife products that are not contained in official Company literature or posted on Lime life’s official website.

3.16 Offering Wholesale Pricing, Coupons and Discounts

Beauty Guides are not permitted to use wholesale pricing, discounts, special offers or coupons to promote a product at less than their suggested retail price unless there is a LimeLife approved promotion being issued by the Company. For example, in lieu of a Host Reward program it is permitted to extend your Wholesale price to a Party Host for one order as a thank you.

3.17 Holding Beauty Guide Applications or Orders

Delaying Beauty Guide enrollment applications or customer purchases of products is strictly prohibited. (see Comp Plan manipulation policy Section 3.3). All customer purchases must be submitted to LimeLife within 72 hours from the time they are placed by customers.

3.18 Hosting Events

Beauty Guides are encouraged to promote LimeLife and mentor their teams through meetings open to Beauty Guides, prospects, and/or clients. In all cases the event must be clearly marketed as a Beauty Guide hosted event and not an official Home Office sponsored event.

3.18.1 Charging for an Event

Beauty Guides are permitted to collect monetary contributions from attendees if all of the following conditions are met:

a. The total amount collected from attendees does not exceed the total cost of meeting space rental, food/beverages provided, production of presentation materials, and copying/printing of materials distributed.

b. It is clearly stated in the meeting invitation that the contribution is intended to offset the cost of hosting the meeting.

c. It is clearly stated in the meeting invitations that this is a leader led event and not an official Home Office Event.

Beauty Guide hosts must also keep a clear accounting of all expenses to provide for the Home Office should it be requested. The Home Office cannot be responsible or help resolve any unpaid liabilities, damages, or lost/stolen items/equipment. LimeLife does not provide insurance or tax compliance information for vendor events or other programs.

3.18.2 Potential Mentoring Conflicts from Events

In the spirit of our collaborative culture, we encourage all recruitment events to be “open to all,” meaning we encourage Beauty Guides to consider inviting their potential leads to these opportunities.

If you invite one or more of your potential leads to a non-corporate opportunity event, we encourage you to reach out to the coordinator of the event to:

a. Determine if the event is going to be the right fit for your potential new team member.

b. Communicate that you have an established relationship with this potential Beauty Guide.

c. Cover the cost of your guest attending the event, if any.

3.19 Participation in Charitable Events or Acts

3.19.1 Charitable Events, Sponsorships and Fundraisers

Beauty Guides may participate inCharitable Events, Sponsorships and Fundraisers as long as the following conditions are met:

a. It must be obvious through all reasonable marketing efforts that participation in this event is from an Independent Beauty Guide and not from the Home Office.

b. If products are being raffled you must follow all Federal and State guidelines for raffles. As a general rule to be compliant with the law, you must offer someone the ability to enter the raffle without having to purchase anything (for example, if they donate to the organization through a bid, they are eligible to win the “prize”).

c. Commission donations are permissible as long as you clearly define the amount of commission being donated and you clearly define a period of time. For example, if you choose to donate your commissions to help your local firehouse, you must say 50% of commissions will be donated for the month of July.

3.19.2 Charitable: Links and Crowdfunding

Although we strive to help every member of our sales field when life takes an unexpected turn, our corporate team cannot promote links to funding pages (such as GoFundMe) on corporate or personal social media channels. We do not have the resources or structure to manage these requests, nor the resources to take the important step of checking the validity of each situation.

3.20 Beauty Guide Request for Financial Records

Beauty Guide financial information for the prior year will be available to Beauty Guides in their Green Room and your Hyperwallet account. If you would like to see your financial records prior to that time, please send a written request detailing the following: Name, Beauty Guide ID, email address and mailing address to [email protected]. LimeLife retains Beauty Guides’ financial records for up to 5 years.

3.21 Confidential Information

“Confidential Information” includes Beauty Guide Activity Reports, LimeLife Customers and Beauty Guides’ identities and contact details, and Beauty Guides’ sales volume data. It is accessible to Beauty Guides via their LimeLife website’s Green Room or LimeLife-affiliated mobile apps and websites, protected by passwords. All Activity Reports and their contents are confidential and proprietary to LimeLife and shared with Beauty Guides solely to aid in their LimeLife business development. Beauty Guides may only use Confidential Information for this purpose.

To safeguard LimeLife’s Confidential Information, Beauty Guides must not:

a. Use or disclose it to third parties, directly or indirectly.

b. Share their Green Room access credentials with anyone.

c. Utilize Confidential Information for any purpose unrelated to their LimeLife business.

d. Use Confidential Information to solicit or recruit LimeLife Beauty Guides or customers to other products, opportunities, or companies.

The obligation to keep Confidential Information confidential remains even after termination of the Agreement. Upon request by LimeLife, current or former Beauty Guides must return the original and all copies of Beauty Guide Activity Reports to LimeLife.

3.22 Selling Internationally

Beauty Guides are eligible to sell and enroll within any country that LimeLife is currently open for

business. Note that QV will be calculated based on the parameter of the country in which the order

originates and not the Home Country.

3.22.1 International Sales in Unopened Markets

If LimeLife does not exist within a particular country, you are allowed to sell products via cash and carry using an international exchange rate. Anyone selling through cash and carry outside of the country, must comply with local law.

3,22.2 General Data Protection Regulation (GDPR)

The new European Union regulation ensures that Beauty Guides and Companies (the Home Office, banks, and third-party software companies) are protecting the individual’s data. LimeLife has taken steps to ensure we are GDPR compliant, and every Beauty Guide must do the same.

To summarize, individuals now have greater control over their personal information under three basic principles:

a. Consent – you must have unambiguous and positive agreement from an individual to collect and use their data (opt-in). This has to be freely given, obtained in a way that makes it clear what the specific use of the information is, and the individual has to be made aware of their rights.

b. Right to access – individuals have the right to access and to be provided with their data in an electronic format upon request. They also have the right to amend it.

c. Right to be forgotten – individuals have the right to delete personal information held or stop the processing of information held.

3.23 Communication Opt-in

By signing this agreement, Beauty Guide consents to LimeLife by Alcone contacting them via phone, text, or email using the provided contact information. Standard rates may apply. Beauty Guide can opt-out at any time through their website or by contacting LimeLife Support. You understand that your consent is not a condition of purchase but a function of signing and submitting this Beauty Guide Agreement.

Section 4: Marketing Your LimeLife Business

4.1 Trademarks, Copyrights, and Intellectual Property

The names "LimeLife" and any other names adopted by the Company are Proprietary trade names, trademarks, and service marks ("marks") of LimeLife. The marks are the property of LimeLife and are provided to Beauty Guides for the limited purpose of using the marks in marketing, promotional items, and training materials. Using these marks for items sold for profit is strictly prohibited.

As an independent Beauty Guide, you may use the LimeLife name in the following formats:

a. [Your Name], Independent Beauty Guide for LimeLife

b. [Your Name], LimeLife Independent Beauty Guide

c. [Your Name], LimeLife by Alcone Independent Beauty Guide

All Company literature, logos, photos, and training materials are copyrighted and may not be altered or duplicated without written consent.

Beauty Guides may not produce or distribute recorded Company events or speeches without written permission. Likewise, Company-produced materials are copyrighted and may not be copied without prior approval.

By granting LimeLife a limited, revocable license, Beauty Guides authorize the Company to use their name, likeness, and personal information in advertising and promotional materials. Beauty Guides waive claims for remuneration and inspection rights and reserve the right to cancel this authorization in writing.

4.1.1 Promotional Materials

The creation of any products using LimeLife’s trademarked name, logo or other intellectual property is permitted for personal or promotional use only so long as profits are not generated. Examples of this include items created for a team or event.

The Beauty Guide acknowledges that all logos, trademarks, and copyright materials of LimeLife and all rights therein are the exclusive property of LimeLife. Any abuse of the foregoing is actionable infringement for which Company may pursue any and all available legal remedies.

4.1.2 Wholesale and Business Partnerships

Beauty Guides may not enter into any business partnerships that provide LimeLife products at wholesale pricing. Such partnerships must be directly negotiated with the Home Office.

4.2 Online Policies

4.2.1 Email Addresses, Profile/Website Names and Descriptions, and Profile Images

You may use social media, blog, websites, or email to work your LimeLife business as long as the following guidelines are followed:

a. You may not use Alcone, LimeLife, LimeLife by Alcone, Beauty Guide or any derivative in any email addresses or social media accounts and/or handles. For example, you may not use anything like [email protected] or [email protected] for email addresses and @LimeLifebyalconeBeauty Guide for social media.

b. You may not use Alcone, LimeLife, LimeLife by Alcone, Beauty Guide or any derivative in a registered URL.

c. In all opportunities, you clearly identify yourself as an “Independent Beauty Guide.”

d. Do not use LimeLife’s Logo, LimeLife Branded Image, or any other LimeLife Trademark as your avatar or profile picture.

e. In general, you may not lead others to believe that your social media profile, email address, or website represents LimeLife Home Office or anything like the profile of an Independent Beauty Guide.

4.2.2 General Social Media and Digital Marketing Policies

When using social media or digital marketing to promote their LimeLife business, Beauty Guides agree

to:

a. Clearly identify themselves as Independent Beauty Guides in all promotional material.

b. Keep comments relevant to all on LimeLife’s public forums and direct business inquiries through appropriate channels.

c. Avoid using official corporate LimeLife pages, including House of LimeLife, for solicitation or personal business promotion.

d. No product sales or enrollments may occur on any social media site. Conduct all sales and enrollments through their virtual back office or LimeLife’s corporate website.

The Beauty Guide may not use any social media site or other web presence on which they discuss or promote LimeLife to solicit Beauty Guides for another income earning opportunity. This includes any post, story, video, or comment that may be reasonably viewed as inviting an inquiry from other Beauty Guides regarding another business opportunity:

a. May not disparage (either directly or implied) LimeLife, other LimeLife Beauty Guides, LimeLife Products, the Career and Compensation Plan[BH4] , or LimeLife’s directors, officers, or employees.

b. *Beauty Guides may utilize assets provided by LimeLife in social media posts and as background i mages, but the avatar or main image may not be the LimeLife logo or image utilized by LimeLife.

c. Avoid implying exclusivity or ownership of a specific geographical area on social media profiles.

d. Prohibit health/medical claims, income claims, or disparaging remarks.

e. Follow the terms of use of each social media platform, especially regarding commercial activity restrictions.

4.2.3 Replicated Websites

Your personal LimeLife website alias can represent your personal name, brand, or registered LLC Business Name. In addition, your web alias must follow the naming protocols outlined in section 4.2.1 above. The Home Office reserves the right to change your personal website alias if it does not meet these criteria. LimeLife will not be responsible for covering any financial damages associated with the removal of an authorized web alias.

4.2.4 Linking to your Replicated Site

When linking to a personal LimeLife website, it must be clear that it belongs to an Independent LimeLife Beauty Guide. Misleading links, suggesting they lead to LimeLife corporate sites but instead leading to a Beauty Guide’s site, are prohibited. LimeLife determines what is misleading.

Redirects from personal websites may result in orders not being credited to the Beauty Guide’s account or party, or customers being directed to dead-end pages if products are moved. Therefore, only the homepage of the replicated site should be linked to. Redirecting traffic carries risk, as successful redirects cannot be guaranteed due to external platform controls.

4.2.5 Independent Websites

Beauty Guides may build personal websites as long as they do not sell LimeLife products or enroll new Beauty Guides directly from their site. All personal sites are required to redirect customers to your LimeLife Personal site for any LimeLife transaction. In addition, personal sites are not allowed to use any LimeLife Logo or trademark and must clearly state that you are an “Independent Beauty Guide.” LimeLife cannot be held responsible for any misattributed orders that result from using an Independent Website to direct traffic.

4.3 Advertising

4.3.1 Online Advertising

LimeLife prohibits the use of Paid-Per-Click services, Paid Search Placement, Google Ads, and SEO strategies to drive traffic to replicated sites. Violations will result in account suspension and potential termination, with loss of benefits.

Beauty Guides can use Paid-Per-Click or Google Ads for personal sites or social media, but cannot use any Company trademarks including the name LimeLife, LimeLife by Alcone, the LimeLife logo and the name of any of the products, or any other trade names, trademarks or distinctive phrases or remarks used by the Company, including those related to any product or any term confusingly similar thereto in any form on the internet.

Advertising "LimeLife" or “LimeLife by Alcone” with discounts on platforms like Groupon or Facebook offers is prohibited, as is using these names in domain names or pay-per-click ads.

4.3.2 Print Advertising

At their own expense, Beauty Guides may advertise in local publications and distribute flyers within their local markets. In both instances prior approval needs to be obtained from the Compliance Department and the following criteria must be strictly followed:

a. Your ad has to be accurate, professional, and accurately represent the LimeLife brand. These criteria are determined by LimeLife in its sole discretion.

b. The ad must include your contact information, a link to your personal LimeLife Site, clearly identify you as an “Independent Beauty Guide” and must not seem like it represents the Home Office.

c. Only official “Independent Beauty Guide” logos and trademarks are allowed to be used and cannot be altered or modified in any way. You may find these logos in your Green Room.

d. When marketing the LimeLife Opportunity Beauty Guides must be careful not to represent or imply the Opportunity as salary position/employment or guaranteed income of any sort.

Please submit your final Ad for approval to our Compliance Department by emailing [email protected] and allow for five (5) Business days for approval. LimeLife by Alcone reserves the right to request an immediate removal of any unapproved Advertising. LimeLife will not be responsible for covering any financial damages associated with the removal of an authorized advertisement.

4.4 Press and Media Inquiries

When it comes to the LimeLife Beauty Guide Opportunity and/or products, Beauty Guides shall not interact with the media without permission or represent themselves as the Home Office. Any inquiries from the media, including radio, television, print, online, podcast, or any other medium, must be directed to: [email protected].

4.5 Telemarketing, “Cold Calling,” and “Cold Messaging”

Beauty Guides may not promote LimeLife Products or the LimeLife Opportunity through Telemarketing, “Cold Calling” or “Cold Messaging” methods. Telemarketing, “Cold Calling” or “Cold Messaging” methods are defined as placing unsolicited telephone calls, text messages, private or direct messages, and on online platforms to individuals with whom a Beauty Guide does not have an existing personal or business relationship.

4.6 Spam Linking, Emails, and Text Messages

Spam linking is defined as multiple consecutive submissions of the same or similar content into blogs, wikis, guest books, websites, or other publicly accessible online discussion boards, social media sites, or forums. This includes blog spamming, blog comment spamming, and/or spamdexing. Spam linking by Beauty Guides, including posting links or redirects to social media profiles or the LimeLife website, is strictly prohibited. In addition, LimeLife does not permit Beauty Guides to send unsolicited commercial emails or text messages unless such emails and text messages strictly comply with applicable laws and regulations including, without limitation, the Federal CAN-SPAM Act. Beauty Guide must ensure that any email or text advertisement or solicitation that promotes LimeLife complies with all applicable laws and regulations.

4.7 Google Listing, Phone Listing, Business Directories

Beauty Guides may list themselves on Google Maps, Phone Listings (White or Yellow Pages) and other business directories in order to promote their business. When doing so, Beauty Guides may only list themselves as “Your Name, LimeLife by Alcone Independent Beauty Guide.” Telephones, answering machines, and voicemails used for this purpose must include, “Your Name, Independent Beauty Guide with LimeLife.” Beauty Guides are prohibited from answering the telephone in any way that would give callers a reason to believe they have reached LimeLife’s Corporate office.

Section 5: Mentoring a Team

Beauty Guides who wish to enroll and develop a Team may be rewarded for their work in helping their Mentees sell and lead. Working with a team of Beauty Guides can be rewarding and fulfilling, as Team Members share in each other’s success.

5.1 Becoming a Mentor

The relationship between a Mentor and Mentee is established at the time of enrollment. A Beauty Guide that enrolled another Beauty Guide to their team is referred to as a “Mentor.”

In the cases when a Beauty Guide signs up directly on the Company website, the Company will work with them to find them a suitable Mentor using current Quarterly Rank Executive Directors or above who have also met all of the following criteria:

Enrolled a new Beauty Guide in the previous 3 months.

● Is in good standing with the Company.

All Beauty Guides must be assigned to a Mentor.

5.2 Leadership Guidelines

Beauty Guides who enroll and mentor others are encouraged to consistently support their teammates. Leadership is demonstrated by following the Four Pillars of Leadership:

a. Lead by Example

a. Personal Business: Do not manipulate the Compensation Plan or buy commissions/bonuses (ref. Section 3.5). Demonstrate leadership by acquiring new teammates, customers, subscribers, and maintaining customer relationships.

b. Social Media Marketing: While social media presence is optional, ensure you have a dedicated space for marketing your LimeLife business. Do not market other income opportunities in the same space (ref. Section 3.12.1 and 3.12.2).

c. Event Attendance: Attend Home Office Events and Trainings (virtual and in-person) whenever possible.

b. Communicate with Your Team

a. Share information from the Home Office.

b. Respond to messages promptly.

c. Engage with your Team through team groups and chats.

d. Form your team of your support plan during extended absences.

c. Offer Coaching, Training, and Accountability

a. Seek to onboard new teammates as soon as possible.

b. Encourage goal setting and accountability to your frontline teammates.

c. Create opportunities for teammates to declare goals, actions, and results.

d. Ensure that downline Beauty Guides comply with these Policies and Procedures in promoting their LimeLife business.

d. Celebrate Successes

a. Strive to regularly recognize team members’ efforts and achievements through personal notes, calls, direct messages, team newsletters, or social media posts.

5.3 Change of Mentor

The only means by which a Beauty Guide may change his/her Mentor is by voluntarily canceling his/her LimeLife account and remaining inactive for a period of four full calendar months. Following the fourth month period of inactivity the former Beauty Guide may reapply under a new Mentor. The Beauty Guide will lose all current ranks and privileges and all rights to their former team upon their cancellation.

In addition, a Mentor may voluntarily release their team or a member of their team at any time and for any reason by simply emailing [email protected] with a letter of release. In these cases, the released parties will roll-up to the next qualified Beauty Guide above their previous Mentor (as defined below).

5.3.1 Team Roll-Ups

A Roll-up can occur when a Beauty Guide who has mentored a team:

a. Has Resigned, been Deactivated, or Terminated by Home Office.

b. Is subject to disciplinary sanction as determined by the Compliance Department.

c. Or when a Beauty Guide fails to achieve a $300 USD / $400 CAD QV at least once within a 4-month period.

If a Roll-up is triggered, every Beauty Guide below her/him will immediately be compressed up to the Next Qualified Leader. The Next Qualified Leader must have:

a. The Quarterly Rank of Star Beauty Guide or above.

b. Additionally, a Next Qualified Leader is someone who has the willingness and capacity to actively support the team rolling up to her/him. A Beauty Guide who has demonstrated chronic neglect of her or his team will not be considered for a Team Roll-Up.

If the above criteria cannot be met, the team rolls up until a Qualified Leader is found within that leg. The Home Office reserves the right to reassign and restructure the compressed team to a different leader on a different team if these qualifications are not adequately satisfied. Roll-ups can occur immediately and without prior notification. However, the Home Office will provide written notice of the Roll-Up to all impacted Beauty Guides. The Company has up to thirty (30) days to process roll-ups, they are effective in the month in which the roll-up actually occurs.

5.3.2 Roll Up Due to Inactivity

Beauty Guide Mentors must sell a Minimum of $300 USD / $400 CAD QV at least once within a 4-month period in order to maintain their status as Mentors. In the event that a Mentor does not maintain this requirement, all Beauty Guides will roll up to the next Qualified Leader. Should a rolled-up Beauty Guide prefer to stay with her previous Mentor, a request can be submitted to [email protected] within 30 days of the roll up date.

5.4 Enrollment Conflicts

Beauty Guides must inquire if potential leads have been in contact with another LimeLife Beauty Guide. If so, they should provide brief assistance and refer the lead back to the original Beauty Guide to maintain professionalism and support our culture. The potential Beauty Guide selects their Mentor, with the first Agreement received determining the Mentor/Enroller. If incorrect Mentor information is submitted, the new Guide has 7 business days to clarify, otherwise, the Mentor listed on the Agreement stands. Clarification requires an email from the Mentee’s registered address requesting the intended Mentor’s ID Number.

5.5 Frontline Restructure

In the event that a Mentor’s frontline exceeds 50 Beauty Guides, and they feel unable to provide adequate leadership and support, the leader may request for the Home Office to restructure their frontline. In this process you may select members of your frontline team and place them under Beauty Guides on your second, third or fourth levels. Before considering a Frontline Restructure, it is important to consider the following:

a. Once you place a Beauty Guide with another Leader on your team, you are severing your Mentor/Mentee relationship with this Beauty Guide and the new leader will now become the new Mentor and assume all leadership responsibilities for the Beauty Guide being placed.

b. Once the Beauty Guide is placed with a new Mentor you forfeit any Frontline Bonuses or Level 1 Leadership Commission Bonuses associated with this Beauty Guide. Those bonuses are now transferred to their new Mentor.

c. Frontline Restructures are subject to Company approval, solely at the Home Office’s discretion and must follow the following criteria:

a. You may request to place any Beauty Guide on your frontline with any other Beauty Guide in your level 2, 3 or 4 as long as they have a Quarterly Rank of Star Beauty Guide or above.

b. All parties involved (Beauty Guide being placed and Beauty Guide Receiving placement) must agree. Proof of consent may be required. The moves being requested cannot trigger a promotion or incentive.

To request a Frontline Restructure please contact the Compliance Department by emailing: [email protected].

Section 6: Responsibilities of a Beauty Guide

6.1 All Personal information must be kept up to date

To ensure timely product and support material delivery, Beauty Guides must keep their LimeLife files current with accurate street addresses for shipping. Update mailing, email, and phone information via Customer Care or the Green Room. For AmazeBox or AutoShip subscriptions, also update your retail account. Provide two weeks of notice for any changes.

Providing false or misleading information, including Social Security Number or Federal Tax ID, may result in sanctions, commission withholding, or termination of the Beauty Guide Agreement. Note: Social Security Numbers cannot be revised on your account.

6.2 Be a Force for Good

6.2.1 No Discrimination or Harassment/Bullying

LimeLife has adopted a zero-tolerance policy concerning any form of harassment or discrimination on the basis of race, religion, color, national origin, ancestry, genetic information, marital status, sex, gender identity/expression, any other category protected by local, state/provincial/territorial, or federal law.

You should refrain from making and/or relying statements on social media and or via other means of communication that would be viewed as discriminatory or harassing.

6.2.2 Represent Themselves Truthfully and Ethically

Beauty Guides shall not engage in any action that may damage the goodwill or reputation of LimeLife or any related company. While it is impossible to specify all misconduct that would be contrary to this policy, some examples include the following:

Deceptive conduct: you must assure the statements and representations to the Company, the public, and to your peers are truthful, fair, accurate, and are not misleading in any fashion.

Specific examples of deceptive conduct include but are not limited to:

a. Use of aliases to maintain multiple accounts.

b. Use of other individuals’ passwords, identifying information, or payment methods.

c. Placing orders for reasons other than bona fide personal or customer demand.

Uncooperative or competitive behavior: Our Beauty Guide community is a supportive place built on development and cooperation. Existing relationships should be respected as Beauty Guides form teams and work together. In addition, Beauty Guides should honor all clients’ choice to shop with Consultants that they prefer or even to work directly with LimeLife without a Consultant[BH5] .

6.3 Non-Disparagement

LimeLife strives to provide the best products, Compensation Plan, and service in the industry in support of the business for each and every Beauty Guide. Accordingly, we value constructive comments and input from our Beauty Guides. However, by becoming a Consultant for LimeLife, and in exchange for the opportunity to sell LimeLife Products and Mentor other Beauty Guides for LimeLife, Consultant agrees not to disparage LimeLife (either directly or implied), other LimeLife Beauty Guides, LimeLife Products, the Career and Compensation Plan, or LimeLife’s directors, officers, or employees.

6.4 Detrimental Conduct

If any conduct by a Beauty Guide or any participant in the Beauty Guide account is determined by the Company to be injurious, disruptive, or harmful to the Company or to other Beauty Guides, the Company may take appropriate action against a Beauty Guide as set forth in Section 7.1.

6.5 Reporting Policy Violations

Beauty Guides observing a policy violation by another Beauty Guide should submit a written report of the violation directly to the Compliance Department at [email protected]. Details of the incidents, such as dates, number of occurrences, persons involved, and any supporting documentation, should be included in the report. All violations reported to the Compliance Department will be kept in the strictest confidence unless the Beauty Guide reporting the violation consents to disclosure.

6.6 Reporting Involvement in Legal Action

If a Beauty Guide has been named as a party in a lawsuit or other legal action with another direct sales or multi-level marketing company or government body, the Beauty Guide will notify the Company within ten (10) days of receiving notice of the lawsuit or legal action.

6.7 Privacy and Consumer Data

6.7.1 Privacy

Beauty Guide must maintain the confidentiality of consumers and site users by complying with the privacy laws in each country from which they receive consumer information. Beauty Guides must post, in a prominent location, a “Privacy Statement” that informs consumers whether or not personal information is being collected about them and how such information will be used. Beauty Guides may not sell, trade, or use consumer or site user information. Beauty Guides may only use such information in connection with LimeLife Business Activity. If any person or entity requests that their information not be used, the Beauty Guide must immediately honor such request.

6.7.2 Customer Personal Information and Order Forms

In order to ensure the security and confidentiality of your customer’s personal information (for example, names, addresses, phone numbers and credit card information), please ensure that customer order forms are kept under your control at all times and never distributed or copied after your customer fills out his or her personal information. Completed order forms must be treated as classified material and should be destroyed after you submit a customer’s order. If you prefer to keep a paper file, you must transcribe the customer’s name, email, address, and phone number (do not transcribe your customer’s credit card information) for follow-up purposes.

6.7.3 Internal Company Communication

By entering into the Independent Beauty Guide Agreement, you authorize the Company to disclose your name and contact information to mentor Beauty Guides for the sole purpose of activities related to the furtherance of the LimeLife business. A Beauty Guide hereby agrees to maintain the confidentiality and security of such information and to use it solely for the purpose of supporting and servicing the downline organization and conducting LimeLife by Alcone business.

Section 7: Disciplinary Proceedings and Dispute Resolution

7.1 Disciplinary Sanctions

Violation of the provisions of this Agreement or violation of any common law, including but not limited to any applicable duty of loyalty, any illegal, fraudulent, deceptive or unethical business conduct, or any act or omission by a Beauty Guide that, in the sole discretion of the Company may harm or damage its reputation or goodwill (such act or omission need not be related to the Beauty Guide’s LimeLife business), may result, at LimeLife’s discretion, in one or more of the following corrective measures:

a. Issuance of a written warning or admonition.

b. Requiring the Beauty Guide to take immediate corrective measures.

c. Reassignment of all or part of your organization.

d. LimeLife may withhold from a Beauty Guide all or part of the Beauty Guide’s bonuses and commissions during the period that LimeLife is investigating any conduct allegedly violating the Agreement (If a Beauty Guide’s business is canceled for disciplinary reasons the Beauty Guide will not be entitled to recover any commissions or bonuses withheld during this period).

e. Suspension of the individual’s Beauty Guide Account for one or more pay periods.

f. Involuntary termination of the offender’s Beauty Guide Agreement.

g. Any other measure expressly allowed within any provision of the Agreement or which LimeLife deems practicable to implement and appropriate to equitably resolve injuries caused partially or exclusively by the Beauty Guides policy violation or contractual breach. In situations deemed appropriate by LimeLife, the Company may institute legal proceedings for monetary and/or equitable relief.

7.2 Appeals of Disciplinary Sanctions

If a Beauty Guide wishes to appeal a disciplinary sanction, the Beauty Guide’s appeal must be submitted by email within 15 days from the date of LimeLife’s disciplinary notice. If the appeal is not received by LimeLife within the 15-day period, the sanction will be final. The Beauty Guide must submit all supporting documentation with his or her appeal correspondence to [email protected]. If the Beauty Guide files a timely appeal, LimeLife will review and reconsider the disciplinary sanction, and if appropriate consider any other appropriate action. Please note, filing an appeal does guarantee that the appeal will be granted, only that it will be reviewed. Beauty Guides will be notified of the appeal decision by email within ten (10) business days.

7.3 Grievances and Complaints Between Beauty Guides

When a Beauty Guide has a grievance or complaint with another Beauty Guide regarding any practice or conduct in relationship to their respective LimeLife businesses, the complaining Beauty Guide should first report the problem to his or her mentor, who should review the matter and try to resolve it with the other party’s upline mentor. If the matter cannot be resolved, it must be reported in writing to [email protected]. The Compliance Department will review the facts and supporting evidence and attempt to resolve it.

7.4 Mediation and Arbitration

7.4.1 Mediation.

In the event of a dispute, claim or controversy arising from or relating to this Agreement, the Parties agree to try to resolve such dispute informally. In this regard, the aggrieved Party shall send a “Notice of Dispute” to the other Party which contains a brief statement setting forth the facts giving rise to the disputed matter and the relief requested by the aggrieved Party. The Parties agree to use reasonable, good faith efforts to settle any dispute through consultation and good faith negotiations within thirty (30) days following delivery of the Notice of Dispute. If the dispute cannot be resolved through negotiation, the Parties agree to submit the dispute to non-binding mediation with a mediator mutually agreeable to the Parties. If the Parties are unable to agree on a mediator, the Parties agree that JAMS shall designate a mediator. Unless the Parties agree otherwise, including to conduct the mediation telephonically, the mediation shall take place in New York, New York within six (6) weeks following delivery of the Notice of Dispute. Beauty Guide and LimeLife agree that the dispute resolution procedure set forth in this paragraph is a condition precedent which must be satisfied before initiating any arbitration against the other Party.

7.4.2 Arbitration

Any dispute not resolved by negotiation or mediation shall be settled by binding arbitration administered by JAMS under Comprehensive Arbitration Rules of JAMS, Inc., and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

Beauty Guides waive all rights to trial by jury or to any court. All arbitration proceedings shall be held in New York City, NY. All parties shall be entitled to all discovery rights pursuant to the Federal Rules of Civil Procedure. There shall be one arbitrator, an attorney at law, who shall have expertise in business law transactions with a strong preference being an attorney knowledgeable in the direct selling industry, selected from the panel which JAMS provides. Each party to the arbitration shall be responsible for its own costs and expenses of arbitration, including legal and filing fees. The decision of the arbitrator shall be final and binding on the parties and may, if necessary, be reduced to a judgment in any court of competent jurisdiction. If applicable law allows, the arbitrator may award attorney’s fees and costs to the prevailing party. This agreement to arbitrate shall survive any termination or expiration of the Agreement.

CLASS ACTION WAIVER: Any claim brought by a Beauty Guide or customer must be brought in the respective party’s individual capacity, and not as a plaintiff or class member in any purported class, collective, representative, multiple plaintiffs, or similar proceeding (“Class Action”). The parties expressly waive any ability to maintain any Class Action in any forum. The arbitrator shall not have authority to combine or aggregate similar claims or conduct any Class Action nor make an award to any person or entity not a party to the arbitration. Any claim that all or part of this Class Action Waiver is unenforceable, unconscionable, void, or voidable may be determined only by a court of competent jurisdiction and not by an arbitrator. THE PARTIES UNDERSTAND THAT THEY WOULD HAVE HAD A RIGHT TO LITIGATE THROUGH A COURT, TO HAVE A JUDGE OR JURY DECIDE THEIR CASE AND THE PARTIES EXPRESSLY WAIVE THE RIGHT TO BE PARTY TO A CLASS OR REPRESENTATIVE ACTION. HOWEVER, THEY UNDERSTAND AND CHOOSE TO HAVE ANY CLAIMS DECIDED INDIVIDUALLY, THROUGH ARBITRATION.

Nothing in these Policies and Procedures shall prevent LimeLife or Beauty Guide from applying to and obtaining from any court having jurisdiction a writ of attachment, a temporary injunction, preliminary injunction, permanent injunction, or other relief available to safeguard and protect LimeLife’s interest prior to, during, or following the filing of any arbitration or other proceeding or pending the rendition of a decision or award in connection with any arbitration or other proceeding. The arbitration obligation of this section shall not apply in cases arising from or relating to LimeLife’s Conflict of Interest policies contained in Section 3.12 of this Agreement. All such actions shall be brought before the Federal or State courts residing in New York, NY, U.S.A. The Parties to this Agreement consent to the exclusive jurisdiction and venue before such courts.

7.5 Governing Law, Jurisdiction, and Venue

Jurisdiction and venue of any controversy or claim not subject to arbitration shall be in New York State unless otherwise specified by the law of the state in which a Beauty Guide resides. The Federal Arbitration Act shall govern all matters relating to arbitration. The law of the State of New York shall govern all other matters relating to or arising from the Agreement.

Section 8: General Ordering, Satisfaction Guarantee, Returns, Shipping and Payment Policies

8.1 Satisfaction Guarantee

LimeLife offers a 100% thirty (30) Day money back satisfaction guarantee (less shipping charges) to all retail customers and Beauty Guides. Contact [email protected] for assistance.

8.2 Returns, Replacements, and Exchanges

8.2.1 Returns by a Retail Customer

Every Beauty Guide is bound to honor the customer guarantee. If, for any reason, a customer is dissatisfied with LimeLife product, the customer may return the unused portion of the product to the Beauty Guide through whom it was purchased, or to the Company directly within thirty (30) days from the invoice date, for a replacement, exchange or a full refund of the purchase price (less shipping costs).

If a customer returns a product to the Beauty Guide through whom it was purchased, the Beauty Guide may return it to the Company for an exchange or refund (less shipping) within thirty (30) days from the invoice date.

Please note, Coclections are only eligible for return as a whole collection, we cannot process a refund or exchange for an individual item within a collection. Additionally, please note that AmazeBox and all product subscriptions are final sale items and not eligible for return or exchange.

Please visit LimeLifebyAlcone.com or contact [email protected] for more information on how to process a refund or replacement.

8.2.2 Cash and Carry Returns

Please note Beauty Guides are responsible to handle returns and exchanges for any items sold through Cash and Carry. We highly recommend keeping a record of these sales and maintaining communication with these customers.

8.2.3 Returns by Beauty Guides over $500 USD/$625 CAD

Orders made by Beauty Guides through a retail account or a Beauty Guide account over $500 USD/$625 CAD in retail product value will not be eligible for more than 10% of returns and will be subjected to a 20% restocking fee. This applies to orders from within the same household. You may not split or combine orders in the hopes of working around our return limitation and restocking fee. Deceptive ordering can result in an account suspension and/or termination.

8.2.4 Credit Card Disputes and Charge Backs

If a Beauty Guide requests a “Charge Back” for an order without completing standard return protocols, the Beauty Guide will be required to pay the bank fee and may have their account suspended or terminated. Chargebacks on orders can result in PRV adjustment on commissions or bonuses earned or paid.

8.2.5 Adjustments for Returned Products

Beauty Guides receive bonuses and commissions based on the actual sales of products and services to end consumers. When a product is returned to LimeLife for a refund or is repurchased by the Company, the bonuses, and commissions attributable to the returned or repurchased product(s) will be deducted, in the month in which the refund is given, and continuing every pay period thereafter until the commission is recovered, from the Beauty Guides who received bonuses and commissions on the sales of the refunded products. In the event a Beauty Guide is no longer current (Resigned, Deactivated, or Terminated), the Company could pursue a legal claim for repayment.

8.2.6 Fraudulent Orders

Should LimeLife discover an order placed using a fraudulent credit card, the bonuses, and commissions attributable to the fraudulent order will be deducted and will result in PRV and/or TGRV adjustment.

8.3 Shipping

All orders will be processed to arrive within the shipping window selected during check out. From time to time, factors outside of our control may impact our ability to meet these deadlines. These factors include but are not limited to: unforeseen out of stocks due to high demand, credit card declines, extreme weather conditions, impeding transportation services, strike, work to action, and force majeure. In these situations, all reasonable attempts will be made to communicate with customers and keep them up to date on the status of their order.

8.4 Back Order Policy

Due to unforeseen high demand, an item may out of stock during the purchasing process leading to a back order on that item. If additional inventory is expected to arrive within seven (7) business days, we will hold the order until the Back Ordered item arrives and ship it together. If the back ordered item will not be delivered within seven (7) business days, we will ship the order without the missing item and send the missing item separately when it comes in stock. Back ordered items will be sent via the same method as was requested on the original order. Back ordered items may be canceled upon a customer’s or Beauty Guide’s request. Customers and Beauty Guides may request a refund, credit on account, or replacement merchandise for canceled back orders. If a refund is requested, the Beauty Guide’s commission will be decreased in accordance with the PRV value of the refunded products in the month in which the refund is issued.

8.5 Restrictions on Third-Party Use of Credit Cards and Checking Account Access

Beauty Guides shall not permit other Beauty Guides or customers to use their credit card or permit debits to their checking accounts to enroll or to make purchases from the Company. The unauthorized use of another person’s credit card constitutes credit card fraud. If credit card fraud has been committed, disciplinary procedures will be commenced as set forth in Section 7.1.

8.6 Quantity Caps

Often when we are launching a new product or putting a new product on the shelf, we will set a quantity limit of an item per household. Beauty Guides who violate or try to circumvent this policy will be reprimanded.

8.7 Sales Tax

As a Beauty Guide, you authorize LimeLife to collect and remit sales/use tax (GST/HST/RST) to the proper agencies. You must comply with all sales tax agreements and rules. Here is how it works for your business:

a. When customers purchase from LimeLife, the Company collects and submits sales tax based on the order’s retail amount and shipping location.

b. When you purchase products (excluding Product Credits), the Company calculates, collects, and remits tax on the full retail value, even if you pay wholesale pricing. Collect state or provincial taxes from customers if selling via cash and carry.

c. When using Product Credits, tax is calculated on the order subtotal. Beauty Guides are also taxed on the full retail value of Business Supplies.

d. Free products and rewards may be subject to sales tax.

e. Your order may be taxed on shipping based on local laws. Our system complies with these tax laws.

8.8 Buy Back Policy for Terminated Agreements

If a Beauty Guide’s Agreement is terminated for any reason, LimeLife will repurchase any unsold product inventory that the Beauty Guide purchased from LimeLife within the 12-month period preceding the date of resignation/termination [12-month requirement not applicable to residents of Maryland, Wyoming, Massachusetts, and Puerto Rico]. A Beauty Guide may only return products that are current and in resalable condition. “Current and Resalable Condition” means any Product being offered for sale by LimeLife on the date it receives the unsold Product from the terminating Beauty Guide, the items are returned in original packaging and the items have not been altered or damaged. After LimeLife’s receipt of the Products, LimeLife will refund 90% of the original purchase price, less shipping charges and any appropriate set-offs, such as overpayment of commissions. The refund will be credited back to the same method of payment used by Beauty Guide for the original order.

8.9 Purchasing at Wholesale

Beauty Guides who choose to earn sales commission upfront by purchasing wholesale will only earn the 20% that it is discounted at the time of purchase, even if there is a higher commission percentage associated with their Paid As Rank that month. For your order to qualify for a higher commission rate it needs to be purchased at its full retail price. Wholesale orders placed in your Green Room will count toward your PRV, Qualified Volume, TGRV and Bonus Value, but not your Personal New Volume even if it is the first order you place. Wholesale orders placed by your enrollee within the first 30 days of their enrollment will count toward your Personal New Volume (PNV).

8.10 Bulk Ordering

Beauty Guides may combine several customers’ orders into a “Bulk Order.” It is important to note that the Home Office strongly discourages this practice as a strategy for long-term growth. We believe you and your customers stand to gain much more long-term when you have your customers set up their own Retail Account and begin to leverage the benefits of the LimeLifer Customer Loyalty Program. In addition, having your customers place their own individual orders will support you in accomplishing the monthly Qualifiers required in the Compensation Plan.

8.11 Managing Your Customers Retail Account

We discourage the practice of managing your customer’s retail account as this can often be difficult to scale as your business grows. In addition, this practice can often create liabilities if your customers’ private information gets exposed. A better option for this is to place items directly into your customers shopping cart through your Green Room.

If you choose to engage in this practice, please note the address on the customers’ retail account must be a different address than your personal address. (You may not ship orders placed on a customers’ retail account directly to you.) In addition, if you choose to place your personal credit card as the means of payment for your customers’ retail account you are required to report this action to the Compliance Department as this could easily look as if you were trying to displace sales or manipulate the comp plan (see section 3.3).

Section 9: Beauty Guide Statuses and Cancellations

9.1 Beauty Guide Status

The Beauty Guide status level is determined by your fee subscription and adherence to the policies. Your current status is listed on your Activity Report in The Green Room. Definitions of each level are below:

CURRENT: A Beauty Guide who is up to date on her/his monthly website maintenance fee and is in good standing with all Company policies and procedures.

PENDING CANCELLATION: Beauty Guide whose annual fee is due but has not yet been paid or has not paid monthly website maintenance fee. All commissions will be held until fees are paid. After fifteen (15) days in pending cancellation the account will be set to CANCELED.

CANCELED: Non-payment of monthly website maintenance or annual fee within fifteen (15) days of payment due will result in cancellation of the account, the account will remain in this status for four (4) months during which time the account may become current again by making payment of all outstanding fees. After four (4) months in CANCELED status the account will be set to RESIGNED.

RESIGNED: Beauty Guide who officially closed their business with LimeLife by Alcone. A resigned Beauty Guide may re-enroll after four (4) months with the purchase of a new basic BackStage Pass.

SUSPENSION: Beauty Guide who has been placed on suspension by the Compliance Department for violation of LimeLife Policies and Procedures. Beauty Guides in suspended status will not be able to log into their Green Room or any LimeLife App, may have their commissions delayed, or partially or fully retracted to compensate for the violation, and may have downline team members roll past them during a Roll-up if they are actively or previously in a suspended status.

TERMINATED: Beauty Guide whose Agreement has been terminated by the Home Office. A terminated Beauty Guide may not re-enroll at any time in the future.

9.2 Cancellation of a Beauty Guide Agreement

All of these methods are collectively referred to as Cancellation of Beauty Guide Agreement:

9.2.1 Resignation

Beauty Guides wishing to resign their account can do so by completing the online auto-resignation process in their Green Room at any time. Just go to “Settings” “Recurring Orders” “Cancel Subscription/Account.”

Please note, once resigned, you will no longer have access product credits, awards, and incentives you may have earned. You will also lose access to your Green Room; therefore, you will need to export any information for your upcoming tax season prior to processing your resignation.

You will receive earned commissions for sales until the date of resignation, but not leadership bonuses within the month that you are resigned.

A Beauty Guide who resigns must also notify their upline and downline Beauty Guides of her/his resignation. All Resigned Beauty Guides’ downlines will immediately roll-up to the next qualified Beauty Guide, in accordance with our policy on “Roll-ups.”

Only the owner of their Beauty Guide account may attempt to resign their account. If a Beauty Guide requires assistance with this, they should reach out to their upline Mentor and inform the Company that they were assisted in completing the resignation.

9.2.1,1 Public Resignations

Please note that public statements or announcements posted on any social media channels where a Beauty Guide uses language or language that can be interpreted as resigning or intending to resign will be construed as an immediate resignation by the Home Office. Those Beauty Guides accounts will be immediately resigned and subject to the Resignation Policy 9.2.1.

9.2.2 Deactivation

Deactivation means a loss of Beauty Guide status and all Beauty Guide benefits including product discounts, Company mailings, eligibility for Beauty Guide contests, events, and incentives, as well as the loss of all downline Beauty Guides and related coaching commissions. All deactivated Beauty Guides’ downlines will roll-up to the next qualified Beauty Guide, in accordance with our policy on “Roll-ups,” during the following calendar month.

The Beauty Guide Agreement may be resigned or deactivated:

a. As a result of the Beauty Guide’s resignation.

b. At the conclusion of the initial term or any renewal term without notice.

c. At the death or retirement of the individual Beauty Guide.

d. Non-payment of monthly subscription fee or annual renewal fee.

e. The Beauty Guide has returned her/his enrollment add-ons due to an allergic reaction.

9.2.3 Termination

The Company may terminate a Beauty Guide Agreement at any time and for any reason by notifying the Beauty Guide in writing of our decision to terminate. Company may immediately terminate Agreement without notice, insolvency, assignment for the benefit of creditors, or misrepresentation in or breach of any provision of the Agreement, violations of policies as herein defined. The Home Office may also terminate the Beauty Guide Agreement if there has been a breach of any term of these policies, the Career and Compensation Plan or the Beauty Guide Agreement, by the Beauty Guide, whereupon the current year’s fee will not be refunded to the Beauty Guide. For purposes of this Agreement, a “breach” shall include, but not be limited to, any actions by the Beauty Guide, which in the Company’s sole discretion, the Company believes:

a. Discredits the Company’s name, good will or products.

b. Violates any provision in any way which is contained in this Beauty Guide Policies and Procedures.

c. In any way misrepresents the Company’s products or business opportunity.

The Company shall notify the Beauty Guide by email of the Home Office Termination at the latest email address listed with the Company for the Beauty Guide. Terminated Beauty Guides will not be accepted back into LimeLife at any time in the future.

9.3 Effect of Cancellation

Cancellations of the Beauty Guide Agreement are effective immediately upon receiving notification of Resignation, Deactivation or Termination. Upon cancellation of the Beauty Guide Agreement for any reason, your team will roll-up as per our policy on Roll-ups. In addition, you will lose any product credits, awards, and incentives that you have earned. You will receive earned commissions for sales but not leadership bonuses within the month that you are terminated.

Upon cancellation you will:

a. Immediately cease representing yourself as a LimeLife by Alcone Beauty Guide.

b. Immediately lose all Beauty Guide benefits listed in the Career and Compensation Plan and Recognition Program.

c. Pay all amounts due and owed to LimeLife by Alcone within five days of termination.[BH6]

You will cease all use of LimeLife by Alcone Intellectual Property and Confidential Information and will cease holding gatherings, trade shows, presentations or otherwise displaying, offering for sale or selling LimeLife by Alcone products. If you offer for sale or sell LimeLife by Alcone products in violation of the foregoing sentence, LimeLife by Alcone will be entitled to recover from you $5,000 USD and $7,500 CAD as liquidated damages without having to prove actual harm. If requested by LimeLife by Alcone, you will return all Confidential Information to LimeLife by Alcone and inventory on hand.

Section 10: Miscellaneous

10.1 Indemnification/Offset

As a Beauty Guide, you indemnify and hold harmless LimeLife by Alcone and its agents and assigns from and against any damages, claims or liabilities and expenses (including attorneys’ fees) incident to your: (a) activities as a Beauty Guide including, without limitation, any unauthorized representations made by you; (b) breach of the terms of this Agreement; or (c) violation of or failure to comply with any applicable federal, state or local laws or regulations. LimeLife by Alcone shall have the right to offset any amounts owed by you to LimeLife by Alcone (including, without limitation, the repayment of commissions as a result of product returns) against the amount of any commissions or bonuses owed to you.

10.2 Cumulative Remedies/Waiver

All rights, powers and remedies given to LimeLife by Alcone are cumulative, not exclusive and in addition to any and all other rights and remedies provided by law. No failure or delay of LimeLife by Alcone to exercise any power or right under this Agreement or to insist upon strict compliance by you with any obligation or provision shall constitute a waiver of LimeLife by Alcone’s right to demand exact compliance therewith. Waiver by LimeLife by Alcone can be effective only in writing by an authorized officer or agent of LimeLife by Alcone.

10.3 Waiver

We maintain our right to insist on compliance with this Beauty Guide Policies and Procedures or with the applicable laws governing the conduct of a business. In the event that we permit a variance of the rules, that permission does not extend to future variances. This provision deals with the concept of “waiver,” and the parties agree that we do not waive any of our rights under any circumstances.

10.4 Partial Validity

Should any portion of this Beauty Guide Policies and Procedures, the Beauty Guide Agreement or of any other instruments referred to herein or issued by LimeLife by Alcone be declared invalid by a court of competent jurisdiction, the balance of such rules, applications or instruments shall remain in full force and effect.

10.5 Limitation of Damages

To the extent permitted by law, LimeLife by Alcone and its affiliates, officers, directors, associates and other representatives shall not be liable for, and the Beauty Guide hereby releases the foregoing from, and waives any claim of loss of profits, incidental special, consequential, or exemplary damages which may arise out of any claim whatsoever relating to the Company’s performance, non-performance, act, or omission with respect to the business relationship or other matters between the Beauty Guide and the Company whether sounding in contract, tort or strict liability. Furthermore, it is agreed that any damage to the Beauty Guide shall not exceed, and is hereby expressly limited to, the amount of unsold LimeLife by Alcone products and services owned or held by the Beauty Guide and commissions, bonuses, and overrides.

By enrolling as a Beauty Guide with LimeLife by Alcone, I agree to operate my business in accordance with the Independent Beauty Guide Policies and Procedures and Terms and Conditions provided during enrollment. I commit to upholding LimeLife's Policies and Procedures, Mission, and Culture throughout my tenure as a Beauty Guide.