LimeLife by Alcone Independent Beauty Guide Agreement

Updated June 1st, 2023

LimeLife by Alcone

Independent Beauty Guide Agreement 1

About Our Mission and Policies 6

Section 1: Our Culture, Values, & Community 7

Section 2: Becoming a Beauty Guide 8

2.1 - Requirements for Becoming a Beauty Guide 8

Canadian Alternative Enrollment Process 8

Beauty Guides Residing Outside of their “Home Country”. 8

2.2 - Re-Enrollment 9

2.3 - BusinessBoxes 9

2.4 - Account Creation, Maintenance and Monthly Fee 9

2.5 - Beauty Guides Living in the Same Household. 10

2.6 - Independent Contractor Status 11

2.7 - Beauty Guide Benefits 11

2.8 - Term and Annual Renewal of Beauty Guide Agreement 12

Section 3: Operating your Beauty Guide Business 12

3.1 - Adherence to LimeLife Compensation Plan 12

3.2 - Identification As a Beauty Guide 12

3.3 - Bonus Buying, Inventory Loading or any Manipulation of the LimeLife Compensation Plan 13

3.4 - No Exclusive Territories 14

3.5 - Licenses 14

3.6 - Partnerships, LLCs, or Corporations (US Only) 14

3.7 - Transfer of Assignment of Beauty Guide Business 14

3.8 - Approved Methods of Selling 14

3.8.1 - Online 14

3.8.2 - Booths and Pop-Up Shops 15

3.8.3 - Retail Spaces 15

3.9 - Misrepresentation, Repackaging, Relabeling and Selling Used Products Prohibited 15

3.10 - Selling Skin Care Samples 15

3.11 - Incentives and Giveaways 16

3.11.1 - Incentives for Enrollment 16

3.11.2 - Incentives for Sales 16

3.11.3 - Incentives for Beauty Shows/Parties/Opportunity Events 16

3.11.4 - Incentives for Teams 16

3.12 - Conflicts of Interest 16

3.12.1 - Participating in other Earning Opportunities 16

3.12.2 - Non-solicitation 17

3.12.3 - Targeting Beauty Guides in your Marketing and Selling of other products and services 18

3.13 - Unauthorized Claims 18

3.13.1 - Income Claims 18

3.13.2 - Product Claims 18

3.14 - Offering Wholesale Pricing, Coupons and Discounts 19

3.15 - Holding Beauty Guide Applications or Orders 19

3.16 - Hosting Events 19

3.16.1 - Charging for an Event 19

3.16.2 - Potential Mentoring Conflicts from Events 20

3.17 - Participation in Charitable Events or Acts 20

3.17.1 - National Charitable Events 20

3.17.2 - Local Charitable Events, Sponsorships and Fundraisers 20

3.17.3 - Charitable: Links and GoFundMe Links 20

3.18 - Beauty Guide Request forrolle Financial Records 21

3.19 - Confidential Information 21

3.20 - International Beauty Guide 22

3.20.1 - International Leadership Assessment 22

3.20.2 - International Subscription Fee 22

3.20.3 - International Sales in Opened Markets 23

3.20.4 - International Sales in Unopened Markets 24

3.21 - Communication Opt-in 24

Section 4: Marketing Your LimeLife Business 24

4.1 - Trademarks, Copyrights and Intellectual Property 24

4.1.1 - Wholesale and Business Partnerships 25

4.1.2 - Promotional materials 25

4.2 - Online Policies 25

4.2.1 - Email Addresses, Profile/Website Names and Descriptions, and Profile Images 25

4.2.2 - General Social Media & Digital Marketing Policies 26

4.2.3 - Replicated Websites 26

4.2.4 - Linking to your Replicated Site 27

4.2.5 - Independent Websites 27

4.2.6 - Online Advertising: Mentored/Paid Per Click Ads and Google Ads 27

4.3 - Local Print Advertising 27

4.4 - Press and Media Inquiries 28

4.5 - Telemarketing, “Cold Calling” and “Cold Messaging” 28

4.6 - Spam Linking, Emails and Text Messages. 28

4.7 - Google Listing, Phone Listing, Business Directories 28

Section 5: Mentoring a Team 29

5.1 - Becoming a Mentor 29

5.2 - Change of Mentor 29

5.3 - Team Roll-Ups 29

5.3.1 - Roll Up Due to Inactivity 30

5.4 - Enrollment Conflicts 30

5.5 - Frontline Restructure 31

Section 6: Responsibilities of a Beauty Guide 31

6.1 - All Personal information must be kept up to date 31

6.2 - Ongoing Developmental Obligations 32

6.2.1 - Ongoing Training for your Team 32

6.2.2 - Increased Training Responsibilities 32

6.2.3 - Ongoing Sales Responsibilities 33

6.3 - Be a Force for Good 33

6.3.1 - No Discrimination or Harrassment/Bullying 33

6.3.2 - Represent Themselves Truthfully and Ethically 33

6.4 - Non Disparagement 33

6.5 - Detrimental Conduct 34

6.6 - Reporting Policy Violations 34

6.7 - Reporting Involvement in Legal Action 34

6.8 - Privacy & Consumer Data 35

6.8.1 - Privacy 35

6.8.2 - Customer Personal Information and Order Forms 35

6.8.3 - Internal Company Communication 35

Section 7: Disciplinary Proceedings and Dispute Resolution 35

7.1 - Disciplinary Sanctions 35

7.2 - Appeals of Disciplinary Sanctions 36

7.3 - Grievances and Complaints Between Beauty Guides 36

7.4 - Mediation and Arbitration 37

7.5 - Governing Law, Jurisdiction, and Venue 38

Section 8: General Ordering, Satisfaction Guarantee, Returns, Shipping and Payment Policies 38

8.1 - Satisfaction Guarantee 38

8.2 - Returns, Replacements and Exchanges 38

8.2.1 - Returns by a Retail Customer 38

8.2.2 - Cash and Carry Returns 39

8.2.3 - Returns by Beauty Guides over $500 USD/$625 CAD 39

8.2.4 - Credit Card Disputes and Charge Backs 39

8.2.5 - Adjustments for Returned Products 39

8.3 - Shipping 40

8.4 - Back Order Policy 40

8.5 - Restrictions on Third-Party Use of Credit Cards and Checking Account Access 40

8.6 - Quantity Caps 40

8.7 - Sales Tax 41

8.8 - Buy Back Policy for Terminated Beauty Guides 41

8.9 - Purchasing at Wholesale 42

8.10 - Bulk Ordering 42

8.11 - Managing Your Customers Retail Account 42

Section 9: Beauty Guide Statuses and Cancellations 43

9.1 - Beauty Guide Status 43

9.2 - Cancellation of a Beauty Guide Agreement 44

9.2.1 - Resignation 44

9.2.1,1 - Public Resignations 44

9.2.2 - Deactivation 44

9.2.3 - Termination 45

9.3 - Effect of Cancellation 45

Section 10: Miscellaneous 46

10.1 - Indemnification/Offset 46

10.2 - Cumulative Remedies/Waiver 46

10.3 - Waiver 46

10.4 - Partial Validity 46

10.5 - Limitation of Damages 46

About Our Mission and Policies

Our mission is to help women gain greater financial independence, and in doing so empower themselves and their families to live a happier, more fulfilling life. Our compensation plan, along with all of our products and programs, provide the structure for our mission. But it is our policies that help define the heart of who we are. 

The LimeLife by Alcone Independent Beauty Guide Agreement sets forth the terms and conditions that govern the contractual relationship between LimeLife by Alcone Corporation (“LimeLife” or “Company”) and the Consultant. LimeLife and Consultant are collectively referred to in this Agreement as the “Parties” and each may be referred to as a “Party.” Consultant understands that this Beauty Guide Agreement is subject to acceptance by LimeLife. LimeLife reserves the right to refuse to accept a Beauty Guide Agreement for any reason in its sole discretion. Upon acceptance by LimeLife, this Agreement, together with the LimeLife by Alcone Career and Compensation Plan (the “Compensation Plan”), shall constitute the entire agreement between LimeLife and Beauty Guide (the “Agreement”) and supersede all prior and contemporaneous agreements, representations and understandings between the parties. To the extent that the terms or conditions of any documents incorporated into this Agreement by reference conflict with the terms or conditions of this Agreement, the terms and conditions of this Agreement shall control. No waiver of any of the provisions of this Agreement shall be deemed, or shall constitute a waiver of any other provision. 

LimeLife may, at its sole discretion, amend this Agreement or the Compensation Plan or discontinue certain compensation, bonuses, commissions or products. Amendments shall become effective thirty (30) days after notification to the Consultant, but amendments shall not apply retroactively to conduct that occurred prior to the effective date of the amendment. The continuation of a Consultant’s agreement after the effective date of any amendment shall constitute the Consultant’s acceptance of such amendment. LimeLife may also require Consultant to accept and agree to be bound by any amendments.

Notification of any amendments shall be made by one of the following methods: I. Posting on the official LimeLife by Alcone Corporate website; II. Electronic mail communication (e-mail); or III. In writing through Company newsletters or corporate communication channels.

It is the responsibility of every LimeLife by Alcone Independent Beauty Guide, hereinafter referred to as “Beauty Guide” or “Consultant” to read, understand, and adhere to the most current version of this Agreement.

Questions regarding policies may be directed to [email protected].

Section 1: Our Culture, Values, & Community

1.1 - LimeLife Code of Ethics

LimeLife has made a commitment to provide our Beauty Guides with safe quality products, world-class empowerment, and a winning Compensation Plan. A Beauty Guides' primary focus is attracting, retaining and growing customers. Beauty Guides may also build teams and develop leaders as they enroll other Beauty Guides. 

As a Beauty Guide, you represent our brand and your peers in our community. Accordingly, you are expected to uphold our values and to safeguard LimeLife’s good reputation.

1. I will honorably represent LimeLife’s Mission, Culture and Values in all business activities.
2. I will be truthful in my representation of LimeLife Products and I will make no claim that is not supported by official company publications.
3. I will lawfully and accurately represent the LimeLife Compensation Plan and will not make any false or misleading statements about the earning potential. 
4. I will fulfill my leadership responsibilities by training, assisting, and supporting Beauty Guides within my organization.
5. I will engage as a positive, supportive member of the LimeLife community (Fempire) who advocates for the growth of everyone within their LimeLife business and personal well-being.
6. I will refrain from making and/or relaying statements on social media and or via other means of communication that would be viewed as discriminatory or harassing.
7. I will operate with the highest level of integrity, ethics, and professionalism and will not engage in any deceptive or illegal practice. 
8. I will respect the Mentor/Sponsor relationship between Beauty Guides and Beauty Guides and Customers and will refrain from interfering or attempting to change those relationships.
9. I will refrain from making disparaging comments about competitors and their products and I shall not communicate disparaging, derogatory and slanderous statements about LimeLife or other Beauty Guides.
10. I will maintain strict confidentiality and only use all information and data collected through my affiliation with LimeLife exclusively to support the development and growth of LimeLife. 
11. I will abide by each and every term and condition of the Agreement.

Violation of this code of ethics may result in Disciplinary Sanctions including but not limited to termination of your Beauty Guide Agreement, even if the violation is not directly related to LimeLife. 

Section 2: Becoming a Beauty Guide

To enroll as a Beauty Guide, you must complete the enrollment process and agree to the terms of this Agreement on LimeLife by Alcone’s public website, providing all required information in an honest and truthful manner.

Prior to completion of the enrollment process, you are required to confirm that you have read and agree to these Policies and Procedures in their entirety. By checking the box that you agree to the terms and conditions upon enrollment, you agree to abide by these stated policies.

2.1 - Requirements for Becoming a Beauty Guide

To become a LimeLife Beauty Guide, each applicant must:

1. Be 18 years of age or older and be legally able to earn income within the country where they are registering (Home Country).
2. Have a valid shipping address within the country they are registering in which to receive incentives, certificates, and purchases. LimeLife cannot send these items to an address outside of their Home Country.
3. Provide LimeLife with their valid Social Security (US) or Social Insurance (CA) number. Please note: Beauty Guides may not enroll with an EIN or Business Tax ID.
4. Purchase a LimeLife BusinessBox. 
5. Complete the online enrollment process and have her or his Agreement accepted by LimeLife. 

LimeLife by Alcone reserves the right to to reject any Agreement or any application to renew an Agreement 

Canadian Alternative Enrollment Process

Per Canadian law, a Beauty Guide may choose to sign up without purchasing a BusinessBox. On the Canadian website enrollment page, there is a link to join using our Canadian Alternative Enrollment Process. If s/he elects to take this path to enrollment, s/he will not be able to purchase the BusinessBox in the future.

Beauty Guides Residing Outside of their “Home Country”.

Beauty Guides must enroll within a country in which LimeLife is authorized to conduct business and where the Beauty Guide is legally eligible to earn an income. (Note: this may not be their country of residence.) This will be referred to as their Home Country. Should a Beauty Guide enroll outside of the country in which they live, they must have the following:

1. A valid billing address for the credit card they use for monthly subscriptions that is within their Home Country
2. A valid shipping address within their Home Country in which to receive incentives, certificates, and purchases. LimeLife cannot send these items to an address outside of their Home Country.
3. A Virtual Private Network (VPN) address within their Home Country through which they can access their replicated website and Green Room (as our sites work through a geocaching system)

Please note, the Home Office cannot make special accommodations for Beauty Guides who reside outside of their LimeLife Home Country.

2.2 - Re-Enrollment

A Beauty Guide may reactivate his/her Agreement when the Agreement was terminated as a result of Resignation or when the account is considered Resigned after four (4) months in Deactivated status. A Beauty Guide who wishes to reactivate must: 

1. Wait four months from the date the account was Resigned or considered Resigned before reapplying.

2. Contact [email protected] and request your re-enrollment. Once your eligibility has been verified you will receive an approval to re-enroll within three (3) business days. Prior to Re-Enrollment please be sure to select a new email address that was not used on your previous Beauty Guide Account as this could affect your commission payout account.

3. Lastly, you will need to submit a new Beauty Guide Agreement by enrolling online and purchasing a new BusinessBox.

Beauty Guides who wish to return prior to their four (4) month waiting period may be eligible for early re–enrollment ONLY if they wish to enroll under their original Sponsor/Mentor. Beauty Guides wishing to change their Mentor MUST wait the four (4) months, no exceptions. To request early re-enrollment contact [email protected] and explain your request.

A Beauty Guide who was terminated by the Home Office may not re-enroll at any time.

2.3 - BusinessBoxes

To enroll as a LimeLife by Alcone Beauty Guide, you must purchase a BusinessBox which contains a host of business building tools to help you launch your Beauty Guide Business. BusinessBoxes or individual items from the BusinessBox are not refundable or exchangeable. If you resign before the BusinessBox has shipped out, we will issue a refund and your account will be considered “Resigned” and put on a re-enrollment freeze for four months as per the Re-Enrollment Policy. Beauty Guides who experience an allergic reaction may request a refund. If a Beauty Guide experiences an allergic reaction to LimeLife products, LimeLife will buy back their BusinessBox within thirty (30) days of BusinessBox shipment. 

2.4 - Account Creation, Maintenance and Monthly Fee

All Beauty Guides will be required to pay a monthly fee of $9.95 USD / $12.00 CAD in order to operate as an Independent Beauty Guide, and keep their account active. This fee is used to maintain your access to your Personal Beauty Guide Site, Greenroom, LimeLife Goals and LimeLife Grow apps as well as a number of other Beauty Guide tools and initiatives. This fee is non refundable and will be charged monthly to credit, debit or prepaid card on file on the day of the month you enrolled. 

Cancellation of your monthly fee or removal of your valid credit card will immediately resign your Beauty Guide Account and forfeit all of your Beauty Guide Privileges.

Beauty Guides may only have one active Beauty Guide Account at a time with LimeLife. Creation of multiple Beauty Guide accounts is strictly prohibited and subject to disciplinary actions including termination of all Beauty Guide Accounts. 

A Beauty Guide is prohibited from purchasing another Beauty Guide BusinessBox and may not add their credit card to another Beauty Guide’s Account as their primary form of payment. Please contact Customer Care at [email protected] if you need assistance with updating your Credit Card in your Greenroom. 

2.5 - Beauty Guides Living in the Same Household.

Being a part of our Beauty Guide Community is a special affiliation. It’s reserved for those who wish to join our movement by representing our brand through product sales and team building. Any account created for any other purpose is subject to termination.

Regardless of relationship, marital or family status, a Beauty Guide may reside at the same address as another Beauty Guide. If another member of your immediate family or household exists on your downline, the following policies apply:

1. Mentors are not allowed to restructure Enrollees with any Beauty Guide residing in their household. You may not circumvent this by suggesting to a potential Beauty Guide that they should join the team of their household or family member.
2. You may not displace sales by placing or encouraging customers to place sales under another family member in order to get them “Qualified”.
3. Beauty Guides who have members of their household within their upline may be subject to periodic business audits to ensure that they are strictly adhering to the Bonus Buying, Inventory Loading or manipulation of the Comp Plan policy in section 3.3.

If these guidelines are not strictly adhered to or if the company suspects deceptive behavior, the Home Office will have the right to roll-up the team and/or terminate one or all members of the immediate family or household.

In addition, any violation of a provision of the Beauty Guide Agreement by any member of your immediate household will be imputed to you and will subject you to disciplinary action, including possible termination of your status as a Beauty Guide. 

2.6 - Independent Contractor Status

A LimeLife Beauty Guide is considered an Independent Contractor. The Agreement between LimeLife and Beauty Guide does not create an employer/employee relationship, agency, partnership, associate, agent or joint venture between the Company and the Consultant.

The Beauty Guide shall not be treated as an employee in respect to any federal, state, provincial or local statute, ordinance, rule or regulation including, but not limited to the Internal Revenue Code, Social Security Act, Federal Unemployment Act, state Unemployment Acts in United-States or applicable laws in Canada relating to unemployment insurance, Pension Plan, workers’ compensation, workers compensation insurance, parental insurance, social security taxes, federal, provincial and state and city income taxes. The Beauty Guide is responsible for submitting and paying federal, state, provincial, and local taxes due from all compensation earned as an independent consultant. LimeLife by Alcone is not responsible for withholding, and shall not withhold or deduct from a Beauty Guide’s bonuses or commissions, if any, FICA or taxes of any kind, unless withholding becomes legally required

A Beauty Guide agrees that he/she shall control the manner and means by which he/she operates a LimeLife business as long as it follows the policies stated in this document, and shall establish her/his own goals, hours and methods of sale, subject to compliance with these Policies and Procedures and applicable law. A Beauty Guide shall be solely responsible for paying all government income or earning taxes, expenses incurred, including but not limited to travel, food, lodging, telephone carriers/services, business supplies, sales tools and any and all other business-related expenses.

For information on how sales tax is remitted as an Independent Contractor, please see policy 8.7 - Sales Tax.

2.7 - Beauty Guide Benefits

Once a Beauty Guide Agreement has been accepted by LimeLife, the benefits of the Agreement are available to the new Beauty Guide. These benefits include the right to:

1. Arrange sale of LimeLife products and earn commission from these sales pursuant to the Compensation Plan;
2. Mentor other individuals to be Beauty Guides in the LimeLife business and thereby, build a Organization whose sales will assist you in progressing through the LimeLife Compensation Plan;
3. Receive periodic LimeLife literature and other LimeLife communications;
4. Participate in LimeLife-Mentored support, service, training, motivation and recognition functions, upon payment of appropriate charges, if applicable; and
5. Participate in promotional and incentive contests and programs Mentored by LimeLife for its Beauty Guides.

2.8 - Term and Annual Renewal of Beauty Guide Agreement

The term of this Agreement is one year from the date of acceptance by LimeLife. (Subject to prior termination, see section 9.2.3) Beauty Guides may renew their Beauty Guide Agreement each year by paying an annual renewal fee of $75 USD for US and $95 CAD for Canada plus any applicable taxes, on your anniversary date. Failure to pay the annual renewal fee after fifteen (15) days will result in the termination of this Agreement. At which point Beauty Guide will have four months to pay the annual fee (and all outstanding monthly fees) to reactivate the Agreement. If the fees are not paid, the Beauty Guide’s account will be deactivated and all downlines will be rolled up to the next qualifying Beauty Guide. 

The Agreement may still be reactivated over the next four months by contacting customer service and paying all fees due, but the downline roll-ups are permanent. If the fees are not paid after four (4) months of deactivation, the Agreement will automatically be cancelled. 

Renewal fees are not refundable and must be paid in currency (no points or product credits).

The fee will be automatically charged to your credit, debit or prepaid card on file on your anniversary date. Payment of this fee will constitute an agreement to the terms of the latest Beauty Guide Agreement and allow the Beauty Guide to remain as a LimeLife by Alcone Beauty Guide for an additional twelve (12) months, until the next renewal date. It is the responsibility of the Beauty Guide and their upline to track an upcoming renewal date and be prepared for the upcoming renewal fee. 


Section 3: Operating your Beauty Guide Business

3.1 - Adherence to LimeLife Compensation Plan

Beauty Guides must adhere to the full terms of the LimeLife by Alcone Career and Compensation Plan as set forth in this Agreement and other official LimeLife by Alcone material and literature. Beauty Guides cannot encourage other current or prospective Beauty Guides to participate in our company in any manner that varies from the program as set forth in official LimeLife by Alcone material. This includes, but is not limited to, false, deceptive, or misleading enrollments and postings relating to the LimeLife by Alcone income opportunity, the Company products and services, and/or your personal information and credentials, which are strictly prohibited.

3.2 - Identification As a Beauty Guide

A Beauty Guide wishing to identify their LimeLife business must use “Your Name, LimeLife by Alcone Independent Beauty Guide”. Beauty Guides are not allowed to use “LimeLife by Alcone Corp.” or use the name “LimeLife” or “Alcone Co” solely to suggest that Beauty Guide has a relationship with LimeLife other than that as an Independent Beauty Guide. When identifying as a LimeLife Beauty Guide, it must be made clear that they are speaking as individuals, and not on behalf of LimeLife by Alcone Corporation.

Beauty Guides do not have authority (expressed or implied), to bind LimeLife in any way and may not be listed on any bank account, credit application, or other business form. Beauty Guides are Independent Consultants and are not authorized to and may not incur any debt, expense, obligation, or open any checking account on behalf of, for, or in the name of LimeLife.

The exception to this policy is that a Beauty Guide may open a personal checking account and include LimeLife in this manner only:

Name of Beauty Guide, LimeLife by Alcone Independent Beauty Guide, Home Street Address, City, State/Province, Zip/Postal Code

Additionally, if you are using a system to process a cash and carry charge, the display name, LimeLife must follow after “Independent Beauty Guide”

3.3 - Bonus Buying, Inventory Loading or any Manipulation of the LimeLife Compensation Plan

LimeLife by Alcone strictly prohibits bonus buying, the purchase of products in unreasonable amounts (Inventory Loading) and the purchase of products or services only or primarily to qualify or earn compensation, achieve a rank promotion or maintain a paid as rank. Manipulation of the Compensation Plan is any mechanism or attempt to qualify for rank advancement, incentives, prizes, commissions or bonuses that is not driven by a bona fide product or service purchases by end user consumers and includes and it’s not limited to:

• Purchasing products through a nonexistent person or business entity or other artifice;
• The enrollment of individuals or business entities without their knowledge of and/execution of a Beauty Guide Agreement by such individuals or business entities.
• The fraudulent enrollment of an individual or entity as a Beauty Guide;
• The purchasing of products, services or other items on behalf of another Beauty Guide or customer or under another Beauty Guides or customer account in order to qualify for commissions or bonuses; 
• Creating false retail accounts or splitting orders with the intention of circumventing the $150 USD / $200 CAD cap on qualifying volume or as a way of meeting your monthly PNV requirement, or
• Unauthorized use of a credit card by a Consultant when the Consultant is not the account holder of such credit card.

LimeLife retains the right to limit the amount of product a Beauty Guide may purchase if it believes, in its discretion, that a Beauty Guide has placed orders solely for compensation or qualifications purposes. LimeLife may revoke a rank advancement, compensation, or incentive if it was earned in violation of this policy.

3.4 - No Exclusive Territories

No franchise is granted and there are no exclusive territories for sales or mentoring purposes.

3.5 - Licenses

Some local governments might have ordinances that restrict the way you conduct your LimeLife business. Contact your local/provincial government office to determine if any business licenses are required. Also, if you live in a subdivision or condominium, check with your association to determine if there are any limitations on conducting business activities in your home. Please contact the Compliance Department at C[email protected] for license assistance requests.

3.6 - Partnerships, LLCs, or Corporations (US Only)

Beauty Guide Agreements are valid only between the Company and an individual. Upon enrollment, your income will be registered to you personally. From December 10th to January 4th, US Beauty Guides will have the opportunity to register their upcoming income under a LLC or Corporation. The sole purpose of this will be for income reporting and taxes, and shall not constitute a relationship between the Beauty Guide and the entity. A completed IRS W-9 form will have to be submitted to the Compliance department at [email protected].

3.7 - Transfer of Assignment of Beauty Guide Business

A Beauty Guide cannot sell, assign, will, or transfer her/his LimeLife by Alcone business. There is no sale value or transfer value of any business developed within LimeLife by Alcone Corporation.

3.8 - Approved Methods of Selling

3.8.1 - Online

LimeLife by Alcone Beauty Guides may not sell LimeLife by Alcone products, business supplies or incentives on any website other than her/his official personal LimeLife by Alcone website. LimeLife by Alcone Beauty Guides may not display product images on other websites (e.g eBay, Amazon, Poshmark, Facebook Marketplace, Etsy, ect.) where you can directly transact the purchase of goods. 

Beauty Guides may share and display LimeLife products on personal sites, blogs and General Social Media channels provided they link back to their Personal LimeLife Website to process the transaction.

3.8.2 - Booths and Pop-Up Shops

You may sell LimeLife products through cash and carry and retail ordering at environments such as, pop-up shops, flea markets, vendor events, craft fairs, and similar where LimeLife is the primary purpose, product, or service within that space. As to not be mistaken for a LimeLife retail shop, Beauty Guides may only store $1,500 USD/ $2,000 CAD worth of inventory at the pop up shop and only display testers. Actual inventory may not be displayed. Booths and Pop-Up shops should also not be contracted for more than 30 consecutive days to also not be mistaken for a LimeLife retail shop. 

3.8.3 - Retail Spaces

Beauty Guides are encouraged to display LimeLife products in retail stores, whose primary purpose, product, service, or discussion is not LimeLife, as a way to promote their business. Cash and carry sales within these settings are not permitted unless the owner is a Beauty Guide. Under no circumstances can the retail setting appear to be a LimeLife by Alcone retail store. As to not be mistaken for a LimeLife retail shop, Beauty Guides may only store $1,500 USD/ $2,000 CAD worth of inventory in the retail space and only display testers. Actual inventory may not be displayed.

No warranties, exchanges or refunds will be granted to LimeLife products known to be sold outside of authorized channels of distribution. All guarantees, refunds, warranties are void without an official LimeLife receipt/order form. This policy extends past your agreement with LimeLife.

3.9 - Misrepresentation, Repackaging, Relabeling and Selling Used Products Prohibited

Non-LimeLife products are strictly prohibited from being positioned as LimeLife products. 

LimeLife products must be sold in their original packaging to prevent violation of laws and/or civil liabilities. Repackaging of any LimeLife product is not permitted, including samples as private label products and/or to re- label or re-design any products or services. 

Beauty Guides may not resell: used samples, used products, open products such as testers or display products, refurbished products or returns from customers. 

3.10 - Selling Skin Care Samples 

LimeLife by Alcone provides samples for our sales force to help their customers “try before they buy.” Our samples are not legally labeled for resale to consumers, therefore, selling samples to customers is strictly prohibited. You may however ask customers to pay for shipping.

3.11 - Incentives and Giveaways

3.11.1 - Incentives for Enrollment

LimeLife does not condone the use of any enticements created by a Beauty Guide as a means of encouraging enrollment in LimeLife. You may only offer incentives that are presented through the Company during the duration of that incentive promotion.

3.11.2 - Incentives for Sales

LimeLife does not condone the use of any publically shared enticements as a means of encouraging the purchase of LimeLife products. Such unacceptable enticements include raffles, giveaways, contests, and other similar forms of enticements. Any publically shared social media posts, announcements or give-a-ways, with the intent to incentivize sales are unacceptable and are not condoned by LimeLife or its Field Leaders. Beauty Guides may offer customers raffles, giveaways or contests within a private social media group or a closed or private setting. We encourage you to do your research to make sure you are not violating any Local and Federal laws.

3.11.3 - Incentives for Beauty Shows/Parties/Opportunity Events

LimeLife, allows personally negotiated offers (such as offering product samples, hostess gift, or personal makeover) between a Beauty Guide and a Beauty Show/Party Host. Beauty Guides may also offer an incentive for attending an event, but it cannot be linked to a requirement to purchase a product or enroll as a Beauty Guide.

3.11.4 - Incentives for Teams

LimeLife also allows Mentors to offer members of their team a deserved bonus or award for things such as earned rank advancement, promotions and recognition. 

3.12 - Conflicts of Interest

3.12.1 - Participating in other Earning Opportunities 

As an Independent Beauty Guide you may participate in other social selling or earning opportunities.

If LimeLife believes a Beauty Guide is not acting in the best interest of LimeLife, it's community and values, it reserves the right to exclude that Beauty Guide from special recognition, LimeLife functions/programs/events, and bonuses, benefits or incentives offered outside of the LimeLife Compensation Plan.

3.12.2 - Non-solicitation

a) During the term of this Agreement and six (6) months following any termination of this Agreement, Beauty Guide agrees to not directly or indirectly solicit any LimeLife Beauty Guide to (i) join, enroll or affiliate with another earning opportunity; or (ii) terminate or alter the Beauty Guide’s business relationship with LimeLife. In this paragraph, “solicit” is defined to include the direct or indirect, actual or attempted, solicitation, encouragement, or effort to influence another Beauty Guide to participate in another earning opportunity. In this paragraph “earning opportunity” is defined to include direct sales, network marketing, multi-level marketing, affiliate marketing, party plan or social retail company that sells products or services through independent sales representatives. 

In addition, Beauty Guides shall not engage in cold solicitation of LimeLife Customers with whom they have no personal relationship. Any act by a Beauty Guide to entice a LimeLife Customer away from providing business to, or otherwise participating in LimeLife with, another Beauty Guide is strictly prohibited and may result in disciplinary action including suspension or termination of this Agreement. Notwithstanding the foregoing, a LimeLife Beauty Guide may conduct market advertising and solicitation to prospective customers, so long as this activity does not specifically target existing LimeLife Customers.

b) Notwithstanding subsection (a) of Section 3.12.2, it is permissible for a Beauty Guide to recruit his or her personally enrolled Beauty Guides and immediate family members (spouse, parents, siblings, and children over the age of 18) for other network marketing businesses. A “personally enrolled” Beauty Guide is any Beauty Guide that is originally enrolled by the Beauty Guide who is identified as the Mentor on a new Beauty Guide’s enrollment Application. 

c) Beauty Guides stipulate that network marketing is conducted through networks of individuals that are dispersed across the globe, and that network marketers make regular use of the Internet and telephones to communicate with other network marketers. Therefore, any attempt to limit the geographic scope of the non-solicitation provisions set forth in subsections (a) and (b) of Section 3.12.2 would render the provisions ineffective. Therefore, Beauty Guide agrees that the non-solicitation provisions in subsections (a) and (b) of Section 3.12.2 above shall apply in all geographic areas and countries in which LimeLife conducts business. Beauty Guide agrees that the geographic scope applicable to these provisions is reasonable and further waives any claim or defense that the non-solicitation provisions are void or voidable based on the breadth of their geographic scope. 

d) Beauty Guide stipulates that if s/he violates the terms of subsection (a) and/or (b) of Section 3.12.2 , LimeLife will be irreparably harmed, but calculation of damages will be extremely difficult. The parties therefore stipulate that for each violation of such paragraphs, LimeLife shall be entitled to immediate injunctive relief and liquidated damages in the amount of $2,500.00 for each occurrence. Each individual or entity solicited shall constitute a separate “occurrence,” and separate solicitations of the same individual or entity shall also constitute a separate “occurrence.”

e) Beauty Guides shall not offer the LimeLife opportunity, products, or services to prospective or existing Customers or Beauty Guides in conjunction with any non-LimeLife program, opportunity, product, or service.

3.12.3 - Targeting Beauty Guides in your Marketing and Selling of other products and services 

As an Independent Beauty Guide you may participate in any earning opportunities ( i.e. social selling, brick and mortar, boutiques, and coaching/mentoring services). Your marketing and selling activities for any additional earning opportunity cannot directly target and market to Beauty Guides. We understand that a Beauty Guide may organically purchase these products or services and this policy is not attempting to restrict that. You may not however directly reach out to or specifically target Beauty Guides in your marketing efforts. 

3.13 - Unauthorized Claims

3.13.1 - Income Claims

The Federal Trade Commission or FTC requires any mention of income or earning potential at a direct sales company to include a link in the copy to the company’s most up-to-date Income Disclosure Statement. Therefore, you must always put a link to our latest income disclosure statement in the text copy of any social media post. The link can be found in your Resource Library.

Additionally: Beauty Guides are also allowed to offer trainings and examples that express calculations and explanations directly related to theLimeLife Career and Compensation Plan. 

Even with the Income Disclosure Statement link, Beauty Guides are not allowed to make misleading statements about income that would give the impression of an experience that is outside of typical. These types of statements include, but are not limited to, an impression that someone:

• Does not have to work to earn money
• Can earn significant income quickly
• Can gain earnings outside of our Career and Compensation Plan, Recognition Program, or Free 2Be Me Program.

In addition, you should also refrain from using language like “Financial Freedom” as this can also be misconstrued as a promise of income or earning potential. 

3.13.2 - Product Claims

No claims (which include personal testimonials) as to therapeutic, curative or beneficial properties of any product offered by LimeLife may be made except those contained in official LimeLife Literature. In particular, Beauty Guides may make no claims that LimeLife products are useful in the cure, treatment, diagnosis, mitigation or prevention of any diseases. Such statements can be perceived as medical or drug claims, and they may lack adequate substantiation. Not only are such claims in violation of the Agreement, but they could also violate Local, State, Provincial or Federal Laws and regulations.

3.14 - Offering Wholesale Pricing, Coupons and Discounts

Beauty Guides are not permitted to use wholesale pricing, discounts, special offers or coupons to promote a product at less than their suggested retail price unless there is a LimeLife approved promotion being issued by the Company.

3.15 - Holding Beauty Guide Applications or Orders

Delaying Beauty Guide enrollment applications or Customer purchases of products is strictly prohibited. (see Comp Plan manipulation policy Section 3.3). All customer purchases must be submitted to LimeLife within 72 hours from the time they are placed by customers.

3.16 - Hosting Events

Beauty Guides are encouraged to promote LimeLife and mentor their teams through meetings open to Beauty Guides, prospects and/or clients. In all cases the event must be clearly marketed as a Beauty Guide hosted event and not an official Home Office Sponsored Event.

3.16.1 - Charging for an Event

Beauty Guides are permitted to collect monetary contributions from attendees if all of the following conditions are met:

• The total amount collected from attendees does not exceed the total cost of meeting space rental, food/beverages provided, production of presentation materials, and copying/printing of materials distributed. 
• It is clearly stated in the meeting invitation that the contribution is intended to offset the cost of hosting the meeting. 
• It is clearly stated in the meeting invitations that this is a leader led event and not an official Home Office Event. 

Beauty Guide hosts must also keep a clear accounting of all expenses to provide for the Home Office should it be requested. The Home Office cannot be responsible or help resolve any unpaid liabilities, damages or lost/stolen items/equipment. LimeLife does not provide insurance or tax compliance information for vendor events or other programs.

3.16.2 - Potential Mentoring Conflicts from Events

In the spirit of our collaborative culture, we encourage all recruitment events to be “open to all,” meaning we encourage Beauty Guides to consider inviting their potential leads to these opportunities. 

If you invite one or more of your potential leads to a non-corporate opportunity event, we encourage you to reach out to the coordinator of the event to:

· Determine if the event is going to be the right fit for your potential new team member

· Communicate that you have an established relationship with this potential Beauty Guide.

· We encourage you to connect with the host and see what you can do to cover the cost of your guests. 

3.17 - Participation in Charitable Events or Acts

3.17.1 - National Charitable Events

Participation in any national charitable events are subject to approval and must be coordinated through our Home Office. Beauty Guides who wish to submit an event for consideration should submit all relevant details to [email protected]. The Home Office will use it’s discretion in setting parameters and strategy to ensure fairness for all Beauty Guides involved. 

3.17.2 - Local Charitable Events, Sponsorships and Fundraisers 

Beauty Guides may participate in local Charitable Events, Sponsorships and Fundraisers as long as the following conditions are met:

• It must be obvious through all reasonable marketing efforts that participation in this event is from an Independent Beauty Guide and not from the Home Office. 
• If products are being raffled you must follow all Federal and State guidelines for raffles. As a general rule to be compliant with the law, you must offer someone the ability to enter the raffle without having to purchase anything (for example, if they donate to the organization through a bid, they are eligible to win the “prize”).
• Commission donations are permissible as long as you clearly define the amount of commission being donated and you clearly define a period of time. For example, if you choose to donate your commissions to help your local firehouse, you must say 50% of commissions will be donated for the month of July.

3.17.3 - Charitable: Links and GoFundMe Links

Although we strive to help every member of our sales field when life takes an unexpected turn, our corporate team cannot promote links to funding pages, such as GoFundMe as we do not have the resources or structure to manage these requests, nor the resources to take the important step of checking the validity of each situation.

3.18 - Beauty Guide Request forrolle Financial Records

Beauty Guide financial information for the prior year will be available to Beauty Guides in their Green Room and your Hyperwallet account. If you would like to see your financial records prior to that time, please send a written request detailing the following: Name, Beauty Guide ID, email address and mailing address to [email protected]. LimeLife retains Beauty Guides financial records for up to 5 years. 

3.19 - Confidential Information

“Confidential Information” includes, but is not limited to, Beauty Guide Activity Reports, the identities and contact information of LimeLife Customers and Beauty Guides, as well as Beauty Guides’ sales volume information. Confidential Information is, or may be available for Beauty Guide access and viewing in the Greenroom of each Beauty Guide’s replicated LimeLife website, or any LimeLife by Alcone affiliated mobile app and websites. Beauty Guide access to such Confidential Information is password protected. All Beauty Guide Activity Reports and the information contained therein are confidential and constitute proprietary information and business trade secrets belonging to LimeLife. Beauty Guide Activity Reports are provided to Beauty Guides in strictest confidence and are made available to Beauty Guides for the sole purpose of assisting Beauty Guides in working with their respective teams in the development of their LimeLife businesses. Beauty Guides may not use any Confidential Information for any purpose other than for developing their independent LimeLife businesses. Where a Beauty Guide participates in other direct selling or multilevel marketing ventures, the Beauty Guide may not be eligible to have access to certain Confidential Information, including, but not limited to, Downline Reports. Beauty Guides should use the Confidential Information to assist, motivate, and train their downline Beauty Guides, and for no other purpose. In so doing, a Beauty Guide may not disclose the Confidential Information to any third party, including, without limitation, his or her downline Beauty Guides. The Beauty Guide and LimeLife agree that, but for this agreement of confidentiality and nondisclosure, LimeLife would not provide Confidential Information (including Beauty Guide Activity Reports) to any other party.

To protect the Confidential Information, a Beauty Guide shall not, on his or her own behalf, or on behalf of any other person, partnership, association, corporation or other entity:

1. Directly or indirectly use or disclose any Confidential Information to any third party;
2. Directly or indirectly disclose, to any individual, partnership, association, corporation, or other entity, the password or other access code to his or her Greenroom;
3. Use any Confidential Information to compete with LimeLife or for any purpose other than promoting or supporting his or her LimeLife business; or
4. Recruit or solicit any LimeLife Beauty Guide or Customer listed on any Beauty Guide Activity Report or any other report in the Beauty Guide’s Green Room, or in any manner attempt to influence or induce any such Beauty Guide or Customer to alter his or her business relationship with LimeLife.

The obligation of a Beauty Guide to not disclose any Confidential Information shall survive cancellation or termination of the Agreement, and shall remain effective and binding irrespective of whether a Beauty Guide's Agreement has been terminated, or whether the Beauty Guide is or is not otherwise affiliated with the Company.

Upon demand by the company, any current or former Beauty Guide will return the original and all copies of Beauty Guide Activity Reports to the Company.

3.20 - International Beauty Guide

Beauty Guides are eligible to sell and enroll within their Home Country. Should a Beauty Guide want to sell and/or enroll new team members in markets outside of their Home Country, they can become an International Beauty Guide. In order to become an International Beauty Guide you need to:

• Pass the International Leadership Assessment and,
• Subscribe to an International Monthly Subscription Fee.

3.20.1 - International Leadership Assessment

When you log into your Green Room, you will see a link to take the International Assessment. This link is unique to you, so please do not share it with another Beauty Guide or it could cause a problem with your account.

You will have the opportunity to take this assessment as many times as needed to get a passing grade. If you do attempt the assessment more than three times without passing, the company reserves the right to delay your International Beauty Guide application until we feel you have enough experience to master the assessment.

For those with disabilities that make reading the assessment a challenge, we encourage you to ask a friend or family member to read the questions and possible answer choices. You cannot, however, ask them to help you answer the questions.

Sharing or receiving answers to the questions is strictly prohibited and could lead to a permanent suspension from becoming an International Beauty Guide. If you experience any issues with your International Assessment please contact customer care at [email protected]

3.20.2 - International Subscription Fee 

If a Beauty Guide chooses to become an International Beauty Guide, they will be charged a monthly, non-refundable fee of $4.95 USD or $6.95 CAD, depending on their Home Country.

All subscriptions are on a secured auto-renewal platform. If your credit card on file is declined for any reason, we allow a 2-week grace period to enter payment.

The first subscription fee must be initiated within the first seven (7) calendar days of each month to ensure that during the time of commission payout, all International Subscriptions are current. As an example, if you enter your International subscription on May 1st and your credit card is declined on June 1st, you will have fifteen (15) days to ensure payment. If you do not ensure payment during the grace period, you will not be recognized as an International Beauty Guide when the June commissions are secured on July 1st and will forfeit any volume and bonuses on your international downline legs. 

If you allow your International Subscription to lapse for four (4) consecutive months, your International Beauty Guide status will be resigned and any international Enrollees will be rolled up, along with their team, to the next qualified International Beauty Guide leader. 

A Beauty Guide may request the suspension of the International Beauty Guide Subscription fee by sending a request to Customer Care at [email protected]. This action will not resign your Beauty Guide Account. Requests for subscription refunds will not be granted. Please see the International Training Manual for more information.

A Beauty Guide may resign their International Status at any point. But, please note you must be up to date with your International Fees in order to make this request. Once your IBG status is resigned the Beauty Guide will need to wait four (4) months to re-enroll. Please see the International Training Manual for more information.

To reactivate your International Beauty Guide status, you will need to restart your fee subscription during the first seven (7) days of the calendar month. You will not be required to retake the assessment. For assistance with International Subscription please contact Customer Care at [email protected].

3.20.3 - International Sales in Opened Markets

Once a country has initiated a Phase 1 Launch, anyone who has an International Subscription can sell to a person in that country. (Note: if you do not have an International Subscription, you cannot sell in another country)

If you would like to send product to a potential in another country, but you are not yet internationally-qualified or you have not yet initiated your subscription, you can use another Beauty Guide’s link or the Corporate Page to initiate the sale. 

Any sale given to another Beauty Guide should be done as a measure of goodwill and there should not be compensation between the Beauty Guides for the transaction. There should, however, be a clear understanding of the reason behind the sales transaction so that future enrollment discussions follow LimeLife’s common courtesy protocol.

3.20.4 - International Sales in Unopened Markets

If LimeLife does not exist within a particular country, you are allowed to sell products via cash and carry using an international exchange rate. Anyone selling through cash and carry outside of the country, must comply with local law.

3.21 - Communication Opt-in

Beauty Guide agrees that LimeLife by Alcone or a party acting on its behalf may contact you by telephone, text message or email. You consent and agree to LimeLife by Alcone contacting you in this manner at the telephone number(s) or email address that you provided or as updated. You understand that your carrier’s standard rates may apply for phone calls and text messages. You understand that you may opt-out of receiving text messages, emails and phone calls at any time by changing your communication preferences on your website or phoning the LimeLife by Alcone Support team. You understand that your consent is not a condition of purchase. You consent and agree to the LimeLife by Alcone’s privacy policy, the terms of which are incorporated by reference, when you sign and submit this Beauty Guide Agreement.

Section 4: Marketing Your LimeLife Business

4.1 - Trademarks, Copyrights and Intellectual Property

The name of LimeLife and other names as may be adopted by LimeLife are proprietary trade names, trademarks and service marks of LimeLife (collectively “marks”). As such, these marks are of great value to LimeLife and are supplied to Beauty Guides for their use only in an expressly authorized manner. This includes, but not limited marketing materials, promotional items (swag) and training materials. Use of the trademark and trade names in items for sale purchase by other Beauty Guides or the general public is strictly prohibited without the written consent of the company.

As an independent Beauty Guide, you may only use the LimeLife name in the following manner

Beauty Guide’s Name, Independent Beauty Guide for LimeLife, or

Beauty Guide’s Name, LimeLife Independent Beauty Guide, or

Beauty Guide’s Name, LimeLife by Alcone Independent Beauty Guide

All Company literature, text, logos, icons, photographs, audiotapes, training and programs published in any form and authored in any manner are copyrighted by LimeLife by Alcone and may not be altered or duplicated except with the written consent of Company.

The content of all Company Mentored events and materials is copyrighted. Beauty Guides may not produce for sale or distribution any recorded Company events and speeches without written permission from LimeLife; nor may Beauty Guides reproduce for sale or for personal use any recording of Company-produced audio or video tape presentations.

Company reserves the right to request, and Beauty Guide agrees to, the immediate removal of any Internet advertising or Internet presence that LimeLife feels, in its sole discretion, is inappropriate, unacceptable, misuses LimeLife’s intellectual property, or in any way interferes with or damages Company’s rights in, or the goodwill associated with, such trademarks, trade names and copyrights.

4.1.1 - Wholesale and Business Partnerships

Beauty Guides may not enter into any business partnerships that provide LimeLife products at wholesale pricing. Such partnerships must be directly negotiated with the Home Office.

4.1.2 - Promotional materials

The creation of any products using LimeLife's trademarked name, logo or other intellectual property, whether for personal or promotional use, is not permitted. On occasion exceptions may be considered but must be approved in advance by the Home Office before ordering/creating. These products would include, but are not limited to, clothing, pens, flyers or other promotional products.

The Beauty Guide acknowledges that all logos, trademarks and copyright materials of LimeLife and all rights therein are the exclusive property of LimeLife. Any abuse of the foregoing is actionable infringement for which Company may pursue any and all available legal remedies.

Please note: The term “LimeLifer” is not an official LimeLife trademark and as a result it’s free to be used without any Trademark restrictions.

4.2 - Online Policies

4.2.1 - Email Addresses, Profile/Website Names and Descriptions, and Profile Images

You may use social media, blog, websites or email to work your LimeLife business as long as the following guidelines are followed:

• You may not use Alcone, LimeLife, LimeLifebyAlcone, Beauty Guide or any derivative in any email addresses or social media accounts and/or handles. For example, you may not use anything like [email protected] or [email protected] for email addresses and @LimeLifebyalconeBeauty Guide for social media. 
• You may not use Alcone, LimeLife, LimeLifebyAlcone, Beauty Guide or any derivative in a registered URL.
• In all opportunities clearly identify yourself as an “Independent Beauty Guide”
• Do not use LimeLife’s Logo, LimeLife Branded Image or any other LimeLife Trademark as your avatar or profile picture.
• In general, you may not lead others to believe that your social media profile, email address, or website represents LimeLife Home Office or anything like the profile of an Independent Beauty Guide.

4.2.2 - General Social Media & Digital Marketing Policies 

Should a Beauty Guide utilize social media and digital marketing in promoting her or his LimeLife business, including but not limited to blogs/individual websites, web forums, Facebook, Instagram, Twitter, LinkedIn, YouTube, Pinterest, or other online platforms, Beauty Guide agrees to each of the following:

a) Beauty Guides must conspicuously identify themselves as an Independent Beauty Guide in all advertising, directory listings, promotional material, social media postings, and other forums in which they promote LimeLife products, services and/or business.

b) No product sales or enrollments may occur on any social media site. Beauty Guide must complete all sales and enrollments in his or her virtual back office or on LimeLife’s corporate website.

c) It is Beauty Guide’s responsibility to follow the social media site’s terms of use. If the social media site does not allow its site to be used for commercial activity, Beauty Guide must abide by the site’s terms of use, and all other rules of the site.

d) A Beauty Guide may not use any social media site or other web presence on which they discuss or promote LimeLife to solicit Beauty Guides for another direct selling or network marketing program or that may be reasonably viewed as inviting an inquiry from other Beauty Guides regarding another direct selling company or business opportunity. 

e) Beauty Guides may utilize assets provided by LimeLife in social media posts and as background images, but the avatar or main image may not be the LimeLife logo or image utilized by LimeLife. 

f) Beauty Guides may not imply exclusivity or ownership of a specific geographical area in a social media profile, post or website.

g) Beauty Guides may promote prices, specials, promotions or programs offered by LimeLife. LimeLife may only advertise personal specials, prices or promotions through direct one-to-one communications in person, email, direct or private message, telephone, text or direct mail.

4.2.3 - Replicated Websites

Your personal LimeLife website alias can represent your personal name, brand, or registered LLC Business Name. In addition, your web alias must follow the naming protocols outlined in section 4.2.1 above. The Home Office reserves the right to change your personal website alias if it does not meet this criteria. LimeLife will not be responsible for covering any financial damages associated with the removal of an authorized web alias. 

4.2.4 - Linking to your Replicated Site

When directing web traffic to a LimeLife Replicated Website it must be evident from a combination of the link and the surrounding context that the link will lead to the site of an Independent LimeLife Beauty Guide. Attempts to mislead web traffic into believing they are going to a LimeLife corporate site, when in fact they land at a Beauty Guide’s Replicated Website, will not be allowed. The determination as to what is misleading to a reasonable reader or user of the site will be determined by LimeLife in its sole discretion. When redirecting traffic to your replicated site we recommend using the link to your home page and not linking directly to a product page. Linking to a product page can lead a customer to a dead end page in the event a product moves categories. Beauty Guides choosing the redirect traffic do so at their own risk. LimeLife cannot guarantee redirects working successfully as redirects are initiated on platforms outside of our control.

4.2.5 - Independent Websites

Beauty Guides may build personal websites as long as they do not sell LimeLife products or enroll new Beauty Guides directly from their site. All personal sites are required to redirect customers to your LimeLife Personal site for any LimeLife transaction. In addition, personal sites are not allowed to use any LimeLife Logo or trademark and must clearly state that you are an “Independent Beauty Guide.” 

4.2.6 - Online Advertising: Mentored/Paid Per Click Ads and Google Ads

LimeLife strictly prohibits the use of Paid-Per-Click services, Paid Search Placement, Google Ads and or Seach Engine Optimization (SEO) strategies to direct traffic to your replicated site. Any Beauty Guide found conducting these activities will have their Beauty Guide account suspended indefinitely, until investigation is completed and further actions to be taken, such as an immediate termination, with losing all of their PRV, team roll-up, and all commission generated will be withheld by the Corporate. A Beauty Guide can use Paid-Per-Click or Google Ads to direct traffic to their personal sites or social media pages and groups, however the ad cannot advertise LimeLife, LimeLife Products, the LimeLife Opportunity or any of LimeLife’s trademarks.

4.3 - Local Print Advertising

Beauty Guides may advertise in local publications and distribute flyers within their local markets. In both instances prior approval needs to be obtained from the Compliance Department and the following criteria must be strictly followed:

• Your ad has to be accurate, professional, and properly represent the LimeLife brand. These criterias are determined by LimeLife in its sole discretion.
• The ad must include your contact information, a link to your personal LimeLife Site, clearly identify you as an “Independent Beauty Guide” and must not seem like it represents the Home Office.
• Only official “Independent Beauty Guide” logos and trademarks are allowed to be used and cannot be altered or modified in any way. You may find these logos in your Greenroom.
• When marketing the LimeLife Opportunity Beauty Guides must be careful not to represent or imply the Opportunity as salary position/employment or guaranteed income of any sort. 

Once all criteria has been met, please submit your final Ad for approval to our Compliance Department by emailing [email protected]. Please allow for five (5) Business days for approval. LimeLife by Alcone reserves the right to request an immediate removal of any unapproved Advertising. LimeLife will not be responsible for covering any financial damages associated with the removal of an authorized advertisement. 

4.4 - Press and Media Inquiries

Beauty Guides must not interact with the media regarding the LimeLife Beauty Guide Opportunity and/or products without written permission from the Home Office. Any inquiries from the media, including radio, television, print, online, podcast, or any other medium, must be directed to LimeLife’s public relations department at [email protected].

4.5 - Telemarketing, “Cold Calling” and “Cold Messaging”

Beauty Guides may not promote LimeLife Products or the LimeLife Opportunity through Telemarketing, “Cold Calling” or “Cold Messaging” methods. Telemarketing, “Cold Calling” or “Cold Messaging” methods are defined as placing unsolicited Telephone calls, Text messages, Private or Direct Messages on online platforms, ect. to individuals with whom a Beauty Guide does not have an existing personal or business relationship.

4.6 - Spam Linking, Emails and Text Messages. 

Spam linking is defined as multiple consecutive submissions of the same or similar content into blogs, wikis, guest books, websites or other publicly accessible online discussion boards, social media sites or forums. This includes blog spamming, blog comment spamming and/or spamdexing. Spam linking by Beauty Guides, including posting links or redirects to social media profiles or the LimeLife website, is strictly prohibited. In addition, LimeLife does not permit Beauty Guides to send unsolicited commercial emails or text messages unless such emails and text messages strictly comply with applicable laws and regulations including, without limitation, the Federal CAN-SPAM Act. Beauty Guide must ensure that any email or text advertisement or solicitation that promotes LimeLife complies with all applicable laws and regulations.

4.7 - Google Listing, Phone Listing, Business Directories

Beauty Guides may list themselves on Google Maps, Phone Listings (White or Yellow Pages) and other business directories in order to promote their business. When doing so, Beauty Guides may only list themselves as “Your Name, LimeLife by Alcone Independent Beauty Guide.” Telephones, answering machines, and voicemails used for this purpose must include, “Your Name, Independent Beauty Guide with LimeLife.” Beauty Guides are prohibited from answering the telephone in any way that would give callers a reason to believe they have reached LimeLife’s Corporate office. 

Section 5: Mentoring a Team

Beauty Guides who wish to enroll and develop a Team may be rewarded for their work in helping their Mentees sell and lead. Working with a team of Beauty Guides can be rewarding and fulfilling, as Team Members share in each other’s success.

5.1 - Becoming a Mentor

The relationship between a Mentor and Mentee is established at the time of enrollment. A Beauty Guide that enrolled another Beauty Guide to their team is referred to as a “Mentor.” 

In the cases when a Beauty Guide signs up directly on the Company website the company will work with them to find them a suitable Mentor. All Beauty Guides must be assigned to a Mentor.

5.2 - Change of Mentor

The only means by which a Beauty Guide may change his/her Mentor is by voluntarily canceling his/her LimeLife account and remaining inactive for a period of four full calendar months. Following the fourth month period of inactivity the former Beauty Guide may reapply under a new Mentor. The Beauty Guide will lose all current ranks and privileges and all rights to their former team upon their cancellation.

In addition, a Mentor may voluntarily release their team or a member of their team at any time and for any reason by simply emailing [email protected] with a letter of release. In these cases the released parties will roll-up to the next qualified Beauty Guide above their previous Mentor.

5.3 - Team Roll-Ups

A Roll-up can occur when a Beauty Guide who has mentored a team:

• Has Resigned, been Deactivated, or Terminated by Home Office,

• As a result of a disciplinary sanction as determined by the Compliance Department. 

• Or when a Beauty Guide fails to achieve a $300 USD / $400 CAD QV at least once within a 4 month period.  

If a Roll-up is triggered, every Beauty Guide below her/him will immediately be compressed up to the Next Qualified Leader. The Next Qualified Leader must have:

1. The Career Rank of Star Beauty Guide or above in the previous four (4) consecutive months.
2. Additionally, a Next Qualified Leader is someone who has the willingness and capacity to actively coach the team rolling up to her/him.
3. If a team or team member is rolling up from another country, then the next qualified leader must also have an Active International Subscription in order to receive the roll-up. See International Subscriptions in section 3.20.2.

If the above criteria cannot be met, the team will continue to roll up until a Qualified Leader is found within that leg. The Home Office reserves the right to reassign and restructure the compressed team to a different leader on a different team if these qualifications are not adequately satisfied. Roll-ups can occur immediately and without prior notification. However, the Home Office has up to thirty (30) days to process roll-ups, they are effective in the month executed and will not be retroactive to the date of the original request.

5.3.1 - Roll Up Due to Inactivity

Beauty Guide Mentors must sell a Minimum of $300 USD / $400 CAD QV at least once within a 4 month period in order to maintain their status as Mentors. In the event that a Mentor does not maintain this leadership requirement, all Beauty Guides with the Career Rank of Star Beauty Guide and above will Roll Up to the next Qualified Leader. Any Beauty Guide with the Career Rank Beauty Guide will not be subject to Roll Up and remain on the Mentor’s frontline unless they request to roll up with the rest of their team. Request can be submitted to [email protected] within 30 days of the roll up.

New Enrollees: The new enrollee will be given exception to a roll up, and remain on the sponsor's frontline for 4 consecutive months from the new enrollee start date.  Therefore, it is possible for a leader to have only a portion or his/her entireteam rolled-up if they should become 4-months consecutively inactive.

5.4 - Enrollment Conflicts 

Beauty Guides should always ask potential leads at the beginning of first contact if they have already been speaking with another LimeLife Beauty Guide. In the case where the potential new Beauty Guide has spoken with another current Beauty Guide, it is expected that each Beauty Guide remains professional and showcases our culture of support by answering any quick questions she may have, but then always refer the lead back to that original Beauty Guide. When everyone honors this system, everyone wins.

The potential Beauty Guide will always determine who they would like as their Mentor. LimeLife recognizes the Mentor/Enroller as the name shown on the first Agreement received into LimeLife.

A new Beauty Guide submitting an online Agreement with incorrect Mentor information will have 7-business days to clarify intent and the correct Mentor’s name. After 7 business days, the Mentor on the Agreement will stand. Clarification will require an email from the Mentee, from the corresponding email address on file, requesting a specific Beauty Guide with ID Number as their intended Mentor.

5.5 - Frontline Restructure 

In the event that a Mentor’s frontline becomes too large and difficult to manage the leader may request for the Home Office to restructure their frontline. In this process you may select members of your frontline team and place them under Beauty Guides on your second, third or fourth levels. Before considering a Frontline Restructure it’s important to consider the following:

• Once you place a Beauty Guide with another Leader on your team, you are severing your Mentor/Mentee relationship with this Beauty Guide and the new leader will now become the new Mentor and assume all leadership responsibilities for the Beauty Guide being placed;
• Once the Beauty Guide is placed with a new mentor you forfeit any Frontline Leadership Builder Bonuses and Leader Level 1 Bonus associated with this Beauty Guide. Those bonuses are now transferred to their new Mentor.
• Frontline Restructures are subject to approval, solely at the the Home Office’s discretion and must follow the following criteria: undefinedundefinedundefinedundefined

To request a Frontline Restructure please contact the Empowerment Department by emailing [email protected]. 

Section 6: Responsibilities of a Beauty Guide

6.1 - All Personal information must be kept up to date

To ensure timely delivery of products and support materials, it is important that LimeLife’s files are current. Street addresses are required for shipping. Beauty Guides planning to move should update their mailing address, email address and telephone number information via either Customer Care or through the Beauty Guide’s Greenroom. In the case of AmazeBox or AutoShip subscriptions you must also update your personal information in your retail accounts. In order to ensure proper delivery, two weeks advance notice must be provided to LimeLife on all changes.

False or misleading information provided, including your Social Security Number and/or Federal Tax ID, may lead to sanctions, withholding of the commission, and include involuntary termination of the Beauty Guide business Agreement. Please note: A Beauty Guide cannot revise the Social Security Number associated with her/his account for any reason. 

6.2 - Ongoing Developmental Obligations

6.2.1 - Ongoing Training for your Team

Every Beauty Guide is fully responsible for their own business but our company is set up so that we can create the support and training for everyone to achieve at higher levels and at a faster pace.

Any Beauty Guide who mentors/sponsors another Beauty Guide into LimeLife is expected to perform a bona fide assistance and training function to ensure that his or her downline Beauty Guides are properly operating their respective LimeLife businesses. 

Beauty Guides are expected to have ongoing contact and communication with their frontline Beauty Guides. Examples of such contact and communications may include but not be limited to: personal meetings, telephone contact, voice mail, chat, electronic mail, and the accompaniment of downline Beauty Guides to LimeLife meetings, training sessions, and other functions. 

Upline Beauty Guides are also responsible to train new Beauty Guides in LimeLife product knowledge, effective sales and new growth techniques, the LimeLife Career and Compensation Plan and compliance with Company Policies and Procedures. Communication and the training of downline Beauty Guides must not, however, violate Section 4.1.

Additionally, Mentors should monitor the Beauty Guides in their teams to ensure that downline Beauty Guides do not make improper product or business/earnings claims, or engage in any illegal or inappropriate conduct. 

6.2.2 - Increased Training Responsibilities

As Beauty Guides progress through the various stages of leadership, they will become more experienced in Sales Techniques, Product Knowledge and an understanding of the LimeLife Business Program. They may be called upon by LimeLife from time to time to share this knowledge with lesser experienced Beauty Guides within their organization.

6.2.3 - Ongoing Sales Responsibilities

Regardless of their level of achievement, Beauty Guides have an ongoing obligation to continue to personally promote sales through the generation of new Retail Customers and by servicing their existing Customers.

6.3 - Be a Force for Good

6.3.1 - No Discrimination or Harrassment/Bullying

LimeLife has adopted a zero tolerance policy concerning any form of harassment or discrimination on the basis of race, religion, color, national origin, ancestry, genetic information, marital status, sex, gender identity/expression, any other category protected by local, state/provincial/territorial, or federal law. 

You should refrain from making and/or relying statements on social media and or via other means of communication that would be viewed as discriminatory or harassing.

6.3.2 - Represent Themselves Truthfully and Ethically

Beauty Guides shall not engage in any action that may damage the goodwill or reputation of LimeLife or or any related company. While it is impossible to specify all misconduct that would be contrary to this policy, some examples include the following:

Deceptive conduct – you must assure the statements and representations to the company, the public, and to your peers are truthful, fair, accurate, and are not misleading in any fashion. 

Specific examples of deceptive conduct include but are not limited to:

• Use of aliases to maintain multiple accounts.
• Usage of other individuals passwords, identifying information, or payment methods.
• Placing orders for reasons other than bona fide personal or customer demand.

Uncooperative or competitive behavior – Our Beauty Guide community is a supportive place built on development and cooperation. Existing relationships should be respected as Beauty Guides form teams and work together. In addition, Beauty Guides should honor all clients’ choice to shop with consultants that they prefer or even to work directly with LimeLife without a consultant.

6.4 - Non Disparagement

LimeLife strives to provide the best products, compensation plan and service in the industry in support of the business for each and every Beauty Guide. Accordingly, we value constructive comments and input from our Beauty Guides. However, by becoming a Consultant for LimeLife, and in exchange for the opportunity to sell LimeLife Products and Mentor other Beauty Guides for LimeLife, Consultant agrees not to disparage LimeLife, other LimeLife Beauty Guides, LimeLife Products, the Career and Compensation Plan, or LimeLife’s directors, officers or employees.

Complaints or concerns regarding LimeLife or any of LimeLife’s Products should be directed to [email protected].

Complaints or concerns regarding other Consultants should be directed to [email protected].

Disputes or disagreements between any Consultant and LimeLife shall be resolved through the dispute resolution process set forth in the Consultant Agreement.

6.5 - Detrimental Conduct

If any conduct by a Beauty Guide or any participant in the Beauty Guide account is determined by the Company to be injurious, disruptive, or harmful to the Company or to other Beauty Guides, the Company may take appropriate action against a Beauty Guide as set forth in Section 7.1.

6.6 - Reporting Policy Violations

Beauty Guides observing a policy violation by another Beauty Guide should submit a written report of the violation directly to the Compliance Department at [email protected]. Details of the incidents, such as dates, number of occurrences, persons involved, and any supporting documentation, should be included in the report. Because of the difficulties of investigating and asserting appropriate remedies for stale claims, any complaint or breach of the terms and conditions of the agreement other than Non-solicitation must be brought to the Company’s attention for review within three (3) months of the start of the alleged violation; Non-solicitation violations must be brought to the Company’s attention within thirty (30) days of the alleged violation. Failure to report a violation within that time period may result in the Company not pursuing the allegations in order to prevent the business from being disrupted due to stale claims. However, this policy does not waive the Company’s right to investigate and discipline Beauty Guides found guilty of the stale claims. All violations reported to the Compliance Department will be kept in the strictest confidence.

6.7 - Reporting Involvement in Legal Action 

If a Beauty Guide has been named as a party in a lawsuit or other legal action with another direct sales or multi-level marketing company or government body, the Beauty Guide will notify the Company within ten (10) days of receiving notice of the lawsuit or legal action.

6.8 - Privacy & Consumer Data

6.8.1 - Privacy

Beauty Guide must maintain the confidentiality of consumers and site users by complying with the privacy laws in each country from which they receive consumer information. Beauty Guides must post, in a prominent location, a “Privacy Statement” that informs consumers whether or not personal information is being collected about them and how such information will be used. Beauty Guides may not sell, trade or use consumer or site user information. Beauty Guides may only use such information in connection with LimeLife Business Activity. If any person or entity requests that their information not be used, the Beauty Guide must immediately honor such request.

6.8.2 - Customer Personal Information and Order Forms

In order to ensure the security and confidentiality of your Customer’s personal information (for example, names, addresses, phone numbers and credit card information), please ensure that Customer order forms are kept under your control at all times and never distributed or copied after your Customer fills out his or her personal information. Completed order forms must be treated as classified material and should be destroyed after you submit a customer’s order. If you prefer to keep a paper file, you must transcribe the Customer’s name, email, address and phone number (do not transcribe your Customer’s credit card information) for follow-up purposes.

6.8.3 - Internal Company Communication

By entering into the Independent Beauty Guide Agreement, you authorize the Company to disclose your name and contact information to Mentor/Sponsor Beauty Guides for the sole purpose of activities related to the furtherance of the LimeLife business. A Beauty Guide hereby agrees to maintain the confidentiality and security of such information and to use it solely for the purpose of supporting and servicing the downline organization and conducting LimeLife by Alcone business.

Section 7: Disciplinary Proceedings and Dispute Resolution

7.1 - Disciplinary Sanctions 

Violation of the provisions of this Agreement or violation of any common law, including but not limited to any applicable duty of loyalty, any illegal, fraudulent, deceptive or unethical business conduct, or any act or omission by a Beauty Guide that, in the sole discretion of the Company may harm or damage its reputation or goodwill (such act or omission need not be related to the Beauty Guide’s LimeLife business), may result, at LimeLife’s discretion, in one or more of the following corrective measures:

1. Issuance of a written warning or admonition;
2. Requiring the Beauty Guide to take immediate corrective measures;
3. Reassignment of all or part of your organization; 

4. LimeLife may withhold from a Beauty Guide all or part of the Beauty Guide’s bonuses and commissions during the period that LimeLife is investigating any conduct allegedly violating the Agreement (If a Beauty Guide’s business is canceled for disciplinary reasons the Beauty Guide will not be entitled to recover any commissions or bonuses withheld during this period);
5. Suspension of the individual’s Beauty Guide Account for one or more pay periods;
6. Involuntary termination of the offender’s Beauty Guide Agreement; or 
7. Any other measure expressly allowed within any provision of the Agreement or which LimeLife deems practicable to implement and appropriate to equitably resolve injuries caused partially or exclusively by the Beauty Guides policy violation or contractual breach. In situations deemed appropriate by LimeLife, the Company may institute legal proceedings for monetary and/or equitable relief.

LimeLife reserves the right to deduct any outstanding balance on a Beauty Guide’s LimeLife account from their commissions or bonuses. The Company further reserves the right to deduct sums from a Beauty Guide’s commission and bonus check that constitute disciplinary sanctions.

7.2 - Appeals of Disciplinary Sanctions

If a Beauty Guide wishes to appeal a disciplinary sanction, the Beauty Guide’s appeal must be submitted by email within 15 days from the date of LimeLife’s disciplinary notice. If the appeal is not received by LimeLife within the 15-day period, the sanction will be final. The Beauty Guide must submit all supporting documentation with his or her appeal correspondence to [email protected]. If the Beauty Guide files a timely appeal, LimeLife will review and reconsider the disciplinary sanction, and if appropriate consider any other appropriate action. Please note, filing an appeal does guarantee that the appeal will be granted, only that it will be reviewed. Beauty Guides will be notified of the appeal decision by email within ten (10) business days.

7.3 - Grievances and Complaints Between Beauty Guides

When a Beauty Guide has a grievance or complaint with another Beauty Guide regarding any practice or conduct in relationship to their respective LimeLife businesses, the complaining Beauty Guide should first report the problem to his or her Mentor/Sponsor, who should review the matter and try to resolve it with the other party’s upline Mentor/Sponsor. If the matter cannot be resolved, it must be reported in writing to [email protected]. The Compliance Department will review the facts and supporting evidence and attempt to resolve it.

7.4 - Mediation and Arbitration

7.4.1 Mediation. In the event of a dispute, claim or controversy arising from or relating to this Agreement, the Parties agree to try to resolve such dispute informally. In this regard, the aggrieved Party shall send a “Notice of Dispute” to the other Party which contains a brief statement setting forth the facts giving rise to the disputed matter and the relief requested by the aggrieved Party. The Parties agree to use reasonable, good faith efforts to settle any dispute through consultation and good faith negotiations within thirty (30) days following delivery of the Notice of Dispute. If the dispute cannot be resolved through negotiation, the Parties agree to submit the dispute to non-binding mediation with a mediator mutually agreeable to the Parties. If the Parties are unable to agree on a mediator, the Parties agree that JAMS shall designate a mediator. Unless the Parties agree otherwise, including to conduct the mediation telephonically, the mediation shall take place in New York, New York within six (6) weeks following delivery of the Notice of Dispute. Beauty Guide and LimeLife agree that the dispute resolution procedure set forth in this paragraph is a condition precedent which must be satisfied before initiating any arbitration against the other Party. 

7.4.2 Arbitration. Any dispute not resolved by negotiation or mediation shall be settled by binding arbitration administered by JAMS under Comprehensive Arbitration Rules of JAMS, Inc., and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

Beauty Guides waive all rights to trial by jury or to any court. All arbitration proceedings shall be held in New York City, NY. All parties shall be entitled to all discovery rights pursuant to the Federal Rules of Civil Procedure. There shall be one arbitrator, an attorney at law, who shall have expertise in business law transactions with a strong preference being an attorney knowledgeable in the direct selling industry, selected from the panel which JAMS provides. Each party to the arbitration shall be responsible for its own costs and expenses of arbitration, including legal and filing fees. The decision of the arbitrator shall be final and binding on the parties and may, if necessary, be reduced to a judgment in any court of competent jurisdiction. If applicable law allows, the arbitrator may award attorney’s fees and costs to the prevailing party. This agreement to arbitrate shall survive any termination or expiration of the Agreement.

CLASS ACTION WAIVER: Any claim brought by a Beauty Guide or Customer must be brought in the respective party’s individual capacity, and not as a plaintiff or class member in any purported class, collective, representative, multiple plaintiff, or similar proceeding (“Class Action”). The parties expressly waive any ability to maintain any Class Action in any forum. The arbitrator shall not have authority to combine or aggregate similar claims or conduct any Class Action nor make an award to any person or entity not a party to the arbitration. Any claim that all or part of this Class Action Waiver is unenforceable, unconscionable, void, or voidable may be determined only by a court of competent jurisdiction and not by an arbitrator. THE PARTIES UNDERSTAND THAT THEY WOULD HAVE HAD A RIGHT TO LITIGATE THROUGH A COURT, TO HAVE A JUDGE OR JURY DECIDE THEIR CASE AND THE PARTIES EXPRESSLY WAIVE THE RIGHT TO BE PARTY TO A CLASS OR REPRESENTATIVE ACTION. HOWEVER, THEY UNDERSTAND AND CHOOSE TO HAVE ANY CLAIMS DECIDED INDIVIDUALLY, THROUGH ARBITRATION.

Nothing in these Policies and Procedures shall prevent LimeLife or Beauty Guide from applying to and obtaining from any court having jurisdiction a writ of attachment, a temporary injunction, preliminary injunction, permanent injunction, or other relief available to safeguard and protect LimeLife’s interest prior to, during, or following the filing of any arbitration or other proceeding or pending the rendition of a decision or award in connection with any arbitration or other proceeding. The arbitration obligation of this section shall not apply in cases arising from or relating to LimeLife’s Conflict of Interest policies contained in Section 3.12 of this Agreement. All such actions shall be brought before the Federal or State courts residing in New York, NY, U.S.A. The Parties to this Agreement consent to the exclusive jurisdiction and venue before such courts. 

7.5 - Governing Law, Jurisdiction, and Venue

Jurisdiction and venue of any controversy or claim not subject to arbitration shall be in New York State. The Federal Arbitration Act shall govern all matters relating to arbitration. The law of the State of New York shall govern all other matters relating to or arising from the Agreement. 

Section 8: General Ordering, Satisfaction Guarantee, Returns, Shipping and Payment Policies

8.1 - Satisfaction Guarantee

LimeLife offers a 100% thirty (30) Day money back satisfaction guarantee (Less shipping charges) to all Retail Customers and Beauty Guides. Contact [email protected] for assistance. 

8.2 - Returns, Replacements and Exchanges

8.2.1 - Returns by a Retail Customer

LimeLife offers a 100% 30 day money back guarantee to all Customers. Every Beauty Guide is bound to honor the Customer guarantee. If, for any reason, a Customer is dissatisfied with LimeLife product, the Customer may return the unused portion of the product to the Beauty Guide through whom it was purchased, or to the company directly within thirty (30) days from the invoice date, for a replacement, exchange or a full refund of the purchase price (less shipping costs). 

If a Customer returns a product to the Beauty Guide through whom it was purchased, the Beauty Guide may return it to the Company for an exchange or refund (less shipping) within thirty (30) days from the invoice date.

Please note, Collections are only eligible for return as a whole collection, we cannot process a refund or exchange for an individual item within a collection. Additionally, please note that AmazeBox and all product subscriptions are final sale items and not eligible for return or exchange.

Please visit LimeLifebyAlcone.com or contact [email protected] for more information on how to process a Refund or Replacement.

8.2.2 - Cash and Carry Returns

Please note Beauty Guides are responsible to handle returns and exchanges for any items sold through Cash and Carry. We highly recommend keeping a record of these sales and maintaining communication with these customers.

8.2.3 - Returns by Beauty Guides over $500 USD/$625 CAD 

Orders made by Beauty Guides through a retail account or a Beauty Guide account over $500 USD/$625 CAD in retail product value will not be eligible for more than 10% of returns, and will be subjected to a 20% restocking fee. This applies to orders from within the same household. You may not split or combine orders in the hopes of working around our return limitation and restocking fee. Deceptive ordering can result in an account suspension and/or termination.

8.2.4 - Credit Card Disputes and Charge Backs

If a Beauty Guide requests a “Charge Back” for an order without completing standard return protocols, the Beauty Guide will be required to pay the bank fee and may have their account suspended or terminated. Chargebacks on orders can result in PRV adjustment on commissions or bonuses earned or paid.

8.2.5 - Adjustments for Returned Products

Beauty Guides receive bonuses and commissions based on the actual sales of products and services to end consumers. When a product is returned to LimeLife for a refund or is repurchased by the Company, the bonuses and commissions attributable to the returned or repurchased product(s) will be deducted, in the month in which the refund is given, and continuing every pay period thereafter until the commission is recovered, from the Beauty Guides who received bonuses and commissions on the sales of the refunded products. In the event a Beauty Guide is no longer current (Resigned, Deactivated, or Terminated), the company will pursue a legal claim for repayment.

8.3 - Shipping

All orders will be processed to arrive within the shipping widow selected during check out. From time to time, factors outside of our control may impact our ability to meet these deadlines. These factors include but are not limited to: unforeseen out of stocks due to high demand, credit card declines, extreme weather conditions, impeding transportation services, strike, work to action, and force majeure, etc. In these situations all reasonable attempts will be made to communicate with customers and keep them up to date on the status of their order.

8.4 - Back Order Policy

Due to unforeseen high demand, an item may Out of Stock during the purchasing process leading to a Back Order on that item. If additional inventory is expected to arrive within seven (7) business days, we will hold the order until the Back Ordered item arrives and ship it together. If the Back Ordered item will not be delivered within seven (7) business days, we will ship the order without the missing item and send the missing item separately when it comes in stock. Back ordered items will be sent via the same method as was requested on the original order. Back ordered items may be canceled upon a Customer’s or Beauty Guide’s request. Customers and Beauty Guides may request a refund, credit on account, or replacement merchandise for cancelled back orders. If a refund is requested, the Beauty Guide’s commision will be decreased in accordance with the PRV value of the refunded products in the month in which the refund is issued.

8.5 - Restrictions on Third-Party Use of Credit Cards and Checking Account Access

Beauty Guides shall not permit other Beauty Guides or Customers to use their credit card or permit debits to their checking accounts to enroll or to make purchases from the Company. The unauthorized use of another person’s credit card constitutes credit card fraud. If credit card fraud has been committed, disciplinary procedures will be commenced as set forth in Section 7.1.

8.6 - Quantity Caps

Often when we are launching a new product or putting a new product on the shelf, we will set a quantity limit of an item per household. Beauty Guides who violate or try to circumvent this policy will have their account suspended for seven (7) business days upon discovery, even if that time falls at the end of a calendar month.

8.7 - Sales Tax 

When you become a Beauty Guide, you authorize the Company to collect and remit to the proper governmental agencies the applicable sales/use tax (GST/HST/RST) generated as a result of your sales of products as outlined below. You must agree to be bound by all sales tax collection agreements between the Company and all appropriate taxing jurisdictions, and all related rules and procedures. Here’s how sales tax works for your LimeLife by Alcone Business:

When your Customers purchase products from LimeLife by Alcone, the Company collects sales tax and submits it to the appropriate state or province based on the retail amount of the order and the location of the ship-to address. 

When you purchase products from LimeLife by Alcone, and do not utilize Product Credits, the Company calculates, collects and remits tax on the full retail value of the order, even if you choose to pay using wholesale pricing. If you choose to purchase the product using wholesale pricing, we will collect taxes at the retail value. If you choose to sell through the cash and carry method, you should collect the cost of your state or provincial taxes on that sale from the Customer as reimbursement.

When you use Product Credits on your order, tax is calculated on the subtotal of the order. Beauty Guides are also charged tax on the full retail value of Business Supplies. Keep in mind, since our Customers are not able to purchase Business Supplies, the price listed in the company catalog should be considered the Beauty Guide retail price. 

Free products and rewards may be subject to Sales Tax.

Based on state, provincial or county law, your order may be subject to taxes on shipping. Our system is programmed to comply with local tax laws to the extent possible.

8.8 - Buy Back Policy for Terminated Beauty Guides

If a Beauty Guide’s Agreement is terminated for any reason, LimeLife will repurchase any unsold product inventory that the Beauty Guide purchased from LimeLife within the 12 month period preceding the date of termination. [12-month requirement not applicable to residents of Maryland, Wyoming, Massachusetts and Puerto Rico]. A Beauty Guide may only return products that are current and in resalable condition. “Current and Resalable Condition” means any Product being offered for sale by LimeLife on the date it receives the unsold Product from the terminating Beauty Guide, the items are returned in original packaging and the items have not been not altered or damaged. After LimeLife’s receipt of the Products, LimeLife will refund 90% of the original purchase price, less shipping charges and any appropriate set-offs, such as overpayment of commissions. The refund will be credited back to the same method of payment used by Beauty Guide for the original order. If a Beauty Guide has purchased a BusinessBox within 12 months from the date of termination, the BeautyGuide may return the Business Box for a refund pursuant to the requirements of this policy. 

8.9 - Purchasing at Wholesale

Beauty Guides who choose to earn sales commission upfront by purchasing wholesale will only earn the 20% that it’s discounted at the time of purchase, even if there is a higher commission percentage associated with their Paid As Rank that month. For your order to qualify for a higher commission rate it needs to be purchased at its full retail price. Wholesale orders placed in your Greenroom will count toward your PRV, Qualified Volume, TGRV and Bonus Value, but not your Personal New Volume even if it is the first order you place. Wholesale orders placed by your enrollee within the first 30 days of their enrollment will count toward your Personal New Volume (PNV).

8.10 - Bulk Ordering

Beauty Guides may combine several customers' orders into a “Bulk Order.” It’s important to note that the Home Office strongly discourages this practice as a strategy for long-term growth. We believe you and your customers stand to gain much more long-term when you have your customers set up their own Retail Account and begin to leverage the benefits of the LimeLifer Customer Loyalty Program. In addition, having your customers place their own individual orders will support you in accomplishing the monthly Qualifiers required in the compensation plan.

8.11 - Managing Your Customers Retail Account

We discourage the practice of managing your customer’s Retail account as this can often be difficult to scale as your business grows. In addition, this practice can often create liabilities if your customers' private information gets exposed. A better option for this is to place items directly into your customers shopping cart through your Greenroom.

If you choose to engage in this practice please note the address on the Customers’ Retail Account must be a different address than your personal address. (You may not ship orders placed on a Customers’ Retail Account directly to you.) In addition, if you choose to place your personal Credit Card as the means of payment for your Customers’ Retail account you are required to report this action to the Compliance Department as this could easily look as if you were trying to displace sales or manipulate the comp plan. (see section 3.3)

Section 9: Beauty Guide Statuses and Cancellations 

9.1 - Beauty Guide Status

The Beauty Guide status level is determined by your fee subscription and adherence to the policies.Your current status is listed on your Activity Report in The Green Room. Definitions of each level are below:

CURRENT – A Beauty Guide who is current on her/his monthly website maintenance fee and is in good standing with all company policies and procedures.

PENDING CANCELLATION - Beauty Guide whose annual fee is due but has not yet been paid or has not paid monthly website maintenance fee. All commissions will be held until fees are paid. After fifteen (15) days in pending cancellation the account will be set to CANCELLED.

CANCELLED – Non-payment of monthly website maintenance or annual fee within fifteen (15) days of payment due will result in cancellation of the account, the account will remain in this status for four (4) months during which time the account may become current again by making payment of all outstanding fees. After four (4) months in CANCELLED status the account will be set to DEACTIVATED.

DEACTIVATED - Beauty Guide whose Account has been closed due to non-renewal of annual Agreement or failure to pay monthly website maintenance fee. Once deactivated, the account is closed and downlines will be rolled-up to the next qualifying Beauty Guide. Reactivation is possible within four months of deactivation by contacting Customer Care and making payment of all outstanding monthly and annual fees, however, the downline roll-up is permanent. An account that has been set to deactivated for four (4) months will be considered RESIGNED.

RESIGNED - Beauty Guide who officially closed their business with LimeLife by Alcone. A resigned Beauty Guide may re-enroll after four (4) months with the purchase of a new basic BusinessBox.

SUSPENSION – Beauty Guide who has been placed on suspension by the Compliance Department for violation of LimeLife Policies and Procedures. Beauty Guides in suspended status will not be able to log into their Green Room or any LimeLife App, may have their commissions delayed, or partially or fully retracted to compensate for the violation, and may have downline team members roll past them during a Roll-up if they are actively or previously in a suspended status.

TERMINATED - Beauty Guide whose Agreement has been terminated by the Home Office. A terminated Beauty Guide may not re-enroll at any time in the future.

9.2 - Cancellation of a Beauty Guide Agreement 

All of these methods are collectively referred to as Cancellation of Beauty Guide Agreement: 

9.2.1 - Resignation 

Beauty Guides wishing to resign their account can do so by completing the online auto-resignation process in their Green Room at any time. Just go to “Settings” “Recurring Orders” “Cancel Subscription/Account”. 

Please note, once resigned, you will no longer have access product credits, Free2BeMe points,

awards, and incentives you may have earned. You will also lose access to your Green Room, therefore, you will need to export any information for your upcoming tax season prior to processing your resignation. You will receive earned commissions for sales until the date of resignation, but not leadership bonuses within the month that you are resigned.

A Beauty Guide who resigns must also notify their upline and downline Beauty Guides of her/his resignation. All Resigned Beauty Guides’ downlines will immediately roll-up to the next qualified Beauty Guide, in accordance with our policy on “Roll-ups”.

Only the owner of their Beauty Guide account may attempt to resign their account. If a Beauty Guide requires assistance with this, they should reach out to their upline Mentor and inform the company that they were assisted in completing the resignation.

9.2.1,1 - Public Resignations 

Please note that public statements or announcements posted on any social media channels where a Beauty Guide uses language or language that can be interpreted as resigning or intending to resign will be construed as an immediate resignation by the Home Office. Those Beauty Guides accounts will be immediately resigned and subject to the Resignation Policy 9.2.1.

9.2.2 - Deactivation

Deactivation means a loss of Beauty Guide status and all Beauty Guide benefits including product discounts, Company mailings, eligibility for Beauty Guide contests, events and incentives, as well as the loss of all downline Beauty Guides and related coaching commissions. All deactivated Beauty Guides’ downlines will roll-up to the next qualified Beauty Guide, in accordance with our policy on “Roll-ups”, during the following calendar month.

The Beauty Guide Agreement may be resigned or deactivated:

· As a result of the Beauty Guide’s resignation. 

· At the conclusion of the initial term or any renewal term without notice. 

· At the death or retirement of the individual Beauty Guide.

· Non-payment of monthly subscription fee or annual renewal fee.

· The Beauty Guide has returned her/his BusinessBox due to an allergic reaction.

9.2.3 - Termination

The Company may terminate a Beauty Guide Agreement at any time and for any reason by notifying the Beauty Guide in writing of our decision to terminate. Company may immediately terminate Agreement without notice, insolvency, assignment for the benefit of creditors, or misrepresentation in or breach of any provision of the Agreement, violations of policies as herein defined. The Home Office may also terminate the Beauty Guide Agreement if there has been a breach of any term of these policies, the Career and Compensation Plan or the Beauty Guide Agreement, by the Beauty Guide, whereupon the current year’s fee will not be refunded to the Beauty Guide. For purposes of this Agreement, a “breach” shall include, but not be limited to, any actions by the Beauty Guide, which in the Company’s sole discretion, the Company believes:

· Discredits the Company’s name, good will or products. 

· Violates any provision in any way which is contained in this Beauty Guide Policies & Procedures. 

· In any way misrepresents the Company’s products or business opportunity.

The Company shall notify the Beauty Guide by email of the Home Office Termination at the latest email address listed with the Company for the Beauty Guide. Terminated Beauty Guides will not be accepted back into LimeLife at any time in the future.

9.3 - Effect of Cancellation

Cancellations of the Beauty Guide Agreement are effective immediately upon receiving notification of Resignation, Deactivation or Termination. Upon cancellation of the Beauty Guide Agreement for any reason, your team will roll-up as per our policy on Roll-ups. In addition, you will lose any product credits, 2Bes, awards, and incentives that you have earned. You will receive earned commissions for sales but not leadership bonuses within the month that you are terminated. 

Upon cancellation you will:

1. Immediately cease representing yourself as a LimeLife by Alcone Beauty Guide;

2. Immediately lose all Beauty Guide benefits listed in the Career and Compensation Plan and Recognition Program; 

3. Pay all amounts due and owed to LimeLife by Alcone within within five days of termination;

4. Immediately lose any units earned within The Fempire Fund and 2Be points;

You will cease all use of LimeLife by Alcone Intellectual Property and Confidential Information and will cease holding gatherings, trade shows, presentations or otherwise displaying, offering for sale or selling LimeLife by Alcone products. If you offer for sale or sell LimeLife by Alcone products in violation of the foregoing sentence, LimeLife by Alcone will be entitled to recover from you $5,000 USD and $7,500 CAD as liquidated damages without having to prove actual harm. If requested by LimeLife by Alcone, you will return all Confidential Information to LimeLife by Alcone and inventory on hand. 

Section 10: Miscellaneous

10.1 - Indemnification/Offset

As a Beauty Guide, you indemnify and hold harmless LimeLife by Alcone and its agents and assigns from and against any damages, claims or liabilities and expenses (including attorneys’ fees) incident to your: (a) activities as a Beauty Guide including, without limitation, any unauthorized representations made by you; (b) breach of the terms of this Agreement; or (c) violation of or failure to comply with any applicable federal, state or local laws or regulations. LimeLife by Alcone shall have the right to offset any amounts owed by you to LimeLife by Alcone (including, without limitation, the repayment of commissions as a result of product returns) against the amount of any commissions or bonuses owed to you.

10.2 - Cumulative Remedies/Waiver

All rights, powers and remedies given to LimeLife by Alcone are cumulative, not exclusive and in addition to any and all other rights and remedies provided by law. No failure or delay of LimeLife by Alcone to exercise any power or right under this Agreement or to insist upon strict compliance by you with any obligation or provision shall constitute a waiver of LimeLife by Alcone’s right to demand exact compliance therewith. Waiver by LimeLife by Alcone can be effective only in writing by an authorized officer or agent of LimeLife by Alcone.

10.3 - Waiver

We maintain our right to insist on compliance with this Beauty Guide Policies & Procedures or with the applicable laws governing the conduct of a business. In the event that we permit a variance of the rules, that permission does not extend to future variances. This provision deals with the concept of “waiver,” and the parties agree that we do not waive any of our rights under any circumstances. 

10.4 - Partial Validity

Should any portion of this Beauty Guide Policies & Procedures, the Beauty Guide Agreement or of any other instruments referred to herein or issued by LimeLife by Alcone be declared invalid by a court of competent jurisdiction, the balance of such rules, applications or instruments shall remain in full force and effect.

10.5 - Limitation of Damages

To the extent permitted by law, LimeLife by Alcone and its affiliates, officers, directors, associates and other representatives shall not be liable for, and the Beauty Guide hereby releases the foregoing from, and waives any claim of loss of profits, incidental special, consequential, or exemplary damages which may arise out of any claim whatsoever relating to the Company’s performance, non-performance, act, or omission with respect to the business relationship or other matters between the Beauty Guide and the Company whether sounding in contract, tort or strict liability. Furthermore, it is agreed that any damage to the Beauty Guide shall not exceed, and is hereby expressly limited to the amount of unsold LimeLife by Alcone products and services owned or held by the Beauty Guide and commissions, bonuses and overrides.

By clicking “I Agree” Beauty Guide (i) acknowledges that she or he has read, understands and agrees to the terms set forth in this Independent Beauty Guide Agreement, including the Career and Compensation Plan; (ii) certifies that all information provided by Beauty Guide in connection with Beauty Guide’s application to become a LimeLife By Alcone Independent Beauty Guide is true and correct; and (iii) by clicking “I Agree” Beauty Guide intends to enter into a legally binding agreement with LimeLife By Alcone Corporation.